Community Manager

Job Title: Manager Industry & Community Connect

Roles

1. Member Relations

• Act as the primary contact for industry members.
  
• Address member queries, grievances, and support needs by coordinating with internal teams.
  
• Manage membership drives, fee follow-ups, and subscriptions.
  
• Prepare official letters (government, industry, utilities, etc.).
  
• Handle monthly BWSSB/KIADB billing processes.
  
• Organize member meetings (interaction meetings, EC, AGM) and maintain documentation.
  
• Strengthen relationships with member industries and uphold BIAs brand.
  
• Manage KPIs/KPRs.
  
• Coordinate HR forums of member industries.
  
• Drive policy advocacy, best practices, standards, certifications, and industry networking initiatives.
  

2. Community Relations

• Engage with local community leaders and stakeholders.
  
• Address community grievances and support needs.
  
• Facilitate sponsorship requests.
  
• Conduct CSR CFT meetings and document proceedings.
  
• Conduct annual CSR need analysis with ZP CEO.
  
• Coordinate CSR project execution with internal teams.
  
• Maintain strong community relationships and uphold BIA’s reputation.
  
• Manage KPIs/KPRs.
  

3. BIA Foundation Support

• Execute tasks assigned by Foundation Trustees.
  
• Ensure proper documentation, compliance, accounting, and reporting.
  

4. CSR Group Management

• Plan and deliver CSR programs in coordination with member companies and BIA Foundation.
  

5. Project Management (Common Responsibilities)

Planning

• Identify activities, prepare schedules, estimates, specifications, budgets, BOQs, and tender documents.
  
• Manage tendering, vendor selection, purchase orders, and bill processing.
  
• Provide project visibility through Obeya room dashboards.
  

Coordination

• Coordinate with users, teams, consultants, and vendors.
  

Delivery

• Ensure quality, timely completion, and budget adherence for all activities.
  

Documentation

• Maintain all project-related documents and visualization materials.
  

Qualifications

• MSW / B.Com / M.Com / Any Graduate with MBA
  

• 7–8+ years of relevant experience

• Preference for candidates with experience in industry associations (CII, FICCI, ASSOCHAM, FKCCI, KASSIA, ELCIA, etc.)
  

Reporting & Compensation

• Competitive salary aligned with experience.
  
• Reports to Dy./Chief Executive Officer or SPG Head.
  
• Works closely with SPG Team and Executive Council.