Community Manager

You will play a crucial role as a Community Manager at Shankar IAS Academy, serving as a vital connection point between the academy and students. Your main responsibilities will include: - Being the primary contact for students and parents after initial contact - Fostering leads and converting inquiries into admissions - Engaging with potential students through calls, emails, and meetings - Establishing and nurturing long-term relationships with students and alumni - Addressing and resolving any concerns or escalations in a professional manner - Collaborating with academic and operations teams to meet student needs - Participating in various events such as seminars, webinars, and outreach programs - Maintaining accurate records on the CRM system The ideal candidate for this role should possess: - At least 3 years of experience in a client-facing or counseling position - Background in education, edtech, or service industries is preferred - Strong communication skills in English, Hindi, and knowledge of the local language is advantageous - A sales-oriented mindset coupled with empathy - Exceptional interpersonal abilities and a commitment to follow-through - Proficiency in CRM tools and MS Office In addition to the responsibilities and qualifications outlined above, Shankar IAS Academy is renowned for its commitment to transforming the aspirations of civil service aspirants into success stories. With a legacy of excellence in mentoring and education, the academy provides an environment where students can thrive and achieve their goals. Join our team as a Community Manager and be a part of our mission to drive student engagement, increase enrollments, and ensure high levels of satisfaction throughout the student journey.,