Community Manager

As a Community Manager at Nistula, your primary role is to be the face of the brand, ensuring every guest has a seamless and memorable stay while also fostering a strong connection with the Nistula community. This position involves curating experiences, managing guest engagement, and building a loyal guest community. The ideal candidate for this role is someone who enjoys interacting with people, has a passion for hospitality, and can drive repeat bookings through exceptional guest relations. - Welcome guests warmly and professionally, ensuring smooth check-ins and check-outs. - Provide personalized recommendations and assistance to enhance each guest's stay. - Engage in meaningful conversations to build rapport and develop a connection with the brand. - Efficiently handle guest inquiries, special requests, and complaints. - Plan and oversee daily community activities such as yoga sessions, local experiences, and curated events. - Foster a sense of belonging by engaging with guests beyond their stay through follow-ups and loyalty initiatives. - Develop and manage an activity planner to keep guests informed about on-site and local experiences. - Promote extended stays, premium services, and exclusive packages to enhance revenue. - Identify opportunities for upselling add-on experiences like private chefs, guided tours, and wellness sessions. - Encourage repeat bookings through creating memorable guest interactions and incentives. - Coordinate with housekeeping and maintenance teams to ensure villas and apartments are guest-ready. - Manage reservations, availability, and booking modifications. - Maintain guest records, feedback, and preferences for future personalization. - Hospitality experience in guest relations, front office, aviation, or concierge roles is preferred. - Passionate about interacting with people with strong interpersonal and communication skills. - Creative mindset for planning engaging activities and experiences. - Sales-savvy, able to upsell services without being pushy. - Organized and proactive, ensuring smooth operations and guest satisfaction. - Tech-savvy, comfortable using booking systems, CRM tools, and communication platforms.,