Community Manager (coworking space)

As a proactive and people-oriented Community or Center Manager, your role involves leading the operations of a co-working space. You will be responsible for team management, customer experience, and community engagement to ensure a vibrant and connected member community. Key Responsibilities: - Team Management: Lead and manage on-site teams, including the facility manager, sales executive, housekeeping, and support staff. - Operations Oversight: Ensure smooth day-to-day operations of the center by managing space maintenance, security, supplies, and vendor coordination. - Sales & Revenue: Support the sales team in converting leads, upselling services, and meeting occupancy targets. - Community Engagement: Foster a sense of community by organizing events, engaging members, and addressing tenant needs. - Customer Experience: Maintain high satisfaction levels through prompt issue resolution, friendly service, and consistent member interaction. - Reporting & Compliance: Keep track of center performance, handle billing/invoicing coordination, and ensure adherence to company policies. - Space Utilization: Monitor and enhance workspace usage efficiency and aesthetics to create a modern, welcoming environment. Qualifications Required: - 3-5 years of experience in operations, hospitality, or co-working space management. - Prior experience in managing teams and multiple functions under one roof. - Strong people skills with a passion for customer service and community building. - Sales-oriented mindset with the ability to support conversions and retention. - Ability to multitask, stay organized, and adapt in a fast-paced environment. - Excellent communication skills - written and verbal. - Comfortable using CRM systems, productivity tools, and basic reporting software. The job type is Full-time, Permanent with a Day shift schedule requiring an in-person work location.,