Community Experience Strategist

3 - 5 years

8 - 12 Lacs

Posted:23 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

We re looking for a strategic and hands-on Community Experience Strategist to lead the modernization of our customer community platform. This role will be instrumental in transforming the user experience, driving customer adoption, and ensuring brand consistency across our digital touchpoints. You ll collaborate closely with marketing, design, and engineering teams to deliver a seamless, engaging, and branded community experience.

Key Responsibilities


  • Community UI/UX Modernization


  • Customer Journey Enablement


  • Brand Alignment

    Partner with the marketing web and graphics team to ensure the community experience aligns with the visual and messaging standards of blackduck.com.

  • Project & Ticket Management


  • Platform Expertise

    Leverage Salesforce Experience Cloud to enhance community capabilities, implement new features, and troubleshoot issues.

  • Web Development Support



Qualifications


  • 3 5 years of experience in community management, digital experience, or UX/UI roles

  • Proven experience with

    Salesforce Experience Cloud

    (highly preferred)

  • Strong proficiency in

    HTML/CSS

    and basic web development practices

  • Familiarity with Jira or similar project management tools

  • Experience working with cross-functional teams including marketing, design, and engineering

  • Excellent communication and organizational skills

  • Passion for customer experience and community engagement


Bonus Skills


  • Experience with user research or usability testing

  • Knowledge of accessibility standards (WCAG)

  • Familiarity with analytics tools to measure community engagement and performance


Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

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Black Duck Software logo
Black Duck Software

Software/Technology

Burlington

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