Community Experience Strategist

You are looking for a strategic and hands-on Community Experience Strategist to lead the modernization of the customer community platform at Black Duck Software, Inc. As a Community Experience Strategist, your role will be pivotal in transforming the user experience, driving customer adoption, and ensuring brand consistency across digital touchpoints. You will collaborate closely with marketing, design, and engineering teams to deliver a seamless, engaging, and branded community experience. Key Responsibilities: - Community UI/UX Modernization: Lead the redesign and optimization of the community interface to enhance usability, accessibility, and customer satisfaction. - Customer Journey Enablement: Streamline pathways for customers to access resources, connect with peers, and achieve their goals within the community. - Brand Alignment: Partner with the marketing web and graphics team to ensure that the community experience aligns with the visual and messaging standards of blackduck.com. - Project & Ticket Management: Take ownership of Jira tickets related to community improvements, ensuring timely execution and alignment across functions. - Platform Expertise: Utilize Salesforce Experience Cloud to improve community capabilities, implement new features, and address issues effectively. - Web Development Support: Apply your strong HTML/CSS skills to customize and refine community pages, ensuring a responsive and visually consistent design. Qualifications: - 3-5 years of experience in community management, digital experience, or UX/UI roles. - Proven experience with Salesforce Experience Cloud (highly preferred). - Strong proficiency in HTML/CSS and basic web development practices. - Familiarity with Jira or similar project management tools. - Experience collaborating with cross-functional teams, including marketing, design, and engineering. - Excellent communication and organizational skills. - Passion for enhancing customer experience and fostering community engagement. Bonus Skills: - Experience with user research or usability testing. - Knowledge of accessibility standards (WCAG). - Familiarity with analytics tools to measure community engagement and performance.,