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5.0 - 9.0 years
0 Lacs
maharashtra
On-site
As a highly motivated and customer-focused professional, you will be responsible for leading Customer Experience (CX) initiatives to enhance customer satisfaction, build loyalty, and drive overall business growth. Acting as the voice of the customer, you will ensure seamless, consistent, and delightful experiences across all touchpoints. Key Responsibilities: - Develop and implement customer experience strategies aligned with organizational goals. - Serve as the customer advocate, representing their needs and expectations in business decisions. - Map and analyze customer journeys to identify pain points and opportunities for improvement. - Collaborate with cross-functional teams to deliver consistent and frictionless experiences. - Define and track CX metrics (NPS, CSAT, CES, churn, retention) and present insights to leadership. - Establish feedback loops through surveys, focus groups, and analytics to continuously improve products and services. - Lead customer-centric culture initiatives, training employees on CX best practices. - Drive digital-first and self-service experience initiatives to enhance customer convenience. - Handle escalations and ensure timely resolution of critical customer issues. Qualifications & Skills: - Bachelors/masters degree in business, Marketing, or related field. - Relevant experience of 5+ years in customer experience, service excellence, or related domains is a must. - Strong understanding of customer journey mapping and CX metrics. - Excellent communication, problem-solving, and stakeholder management skills. - Ability to influence teams and drive a customer-first mindset across the organization. Key Competencies: - Customer-centric mindset with empathy and active listening skills. - Strategic thinker with strong analytical and data-driven decision-making abilities. - Collaborative, with the ability to work across departments and levels. - Adaptability to fast-paced and dynamic business environments.,
Posted 5 days ago
3.0 - 6.0 years
4 - 8 Lacs
noida
Hybrid
Job Summary: We are looking for a skilled and proactive WebSphere Portal Administrator to join our team. The ideal candidate will be responsible for the installation, configuration, administration, and maintenance of IBM WebSphere Portal environments across various platforms including RHEL and Windows. You will play a key role in ensuring the stability, security, and performance of our WebSphere infrastructure while supporting application deployments and user access requirements. Key Responsibilities: Install, configure, and maintain IBM WebSphere Portal and WebSphere Application Servers (WAS) across Linux and Windows environments. Perform setup and administration of IBM Web Content Management (WCM) and associated components. Configure and manage user registries such as IBM Tivoli Directory Server (TDS) and Microsoft Active Directory (AD). Implement disaster recovery procedures and perform regular backup/restore activities. Configure SSL certificates for secure communication on WebSphere Portal and WAS. Create and manage clusters using Deployment Manager, implementing both horizontal and vertical scaling. Handle WebSphere Portal migrations (e.g., V7 to V8.0, V8.0 to V8.5.x) and apply cumulative fixes (CFs) and interim fixes (IFIXes). Configure and troubleshoot WebSphere resources such as JDBC providers, data sources, and connection pools. Deploy portal artifacts using release builder, XMLAccess, and ConfigEngine tools. Set up and manage high-availability environments such as DB2 HADR. Optimize system performance and apply security best practices across the WebSphere environment. Work with IBM HTTP Server for reverse proxy setup and integration with WebSphere. Ensure LDAP-based security integration and manage user/group access policies. Actively monitor system health, respond to alerts, and resolve incidents within SLA. Collaborate with application teams and stakeholders to support deployments and troubleshoot issues. Required Skills & Experience: Strong knowledge of IBM WebSphere Portal and Application Server V7/V8.x (Base/ND). Experience in working with IBM HTTP Server, DB2, and LDAP integration. Hands-on experience in setting up Deployment Manager, clustering, and federating nodes. Solid understanding of SSL, security configurations, backup & restore, and system hardening. Proven experience in portal and application deployments using administrative tools and scripting. Experience with performance tuning and issue resolution in large-scale enterprise environments. Familiarity with monitoring tools, logs, and proactive response to system alerts. Excellent troubleshooting and documentation skills. Effective communication and ability to work collaboratively in a cross-functional team. Good to Have: Experience with GitHub versioning and DevOps practices. Exposure to other IBM products like Connections or Sametime. Knowledge of scripting for automation (e.g., shell, Python)
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
We are in the process of creating something innovative and deeply rooted in Ayurveda - a modern beauty and personal care brand with a global vision. However, we are currently missing a crucial component: YOU. We are seeking individuals with a visionary approach to branding, design, and digital experience - those who not only create but also elevate. If your passion lies in aesthetics, storytelling, and digital presence, we warmly welcome you to join our team. Who We Are Seeking: We acknowledge that expertise in every aspect may not reside in a single individual, hence, we are open to: - Professionals with in-depth knowledge in specific areas - Freelancers interested in collaboration - Small teams of experts complementing each other - Agencies (provided they bring a truly unique perspective to the table) If you possess the ability to turn a vision into an unforgettable brand, we are eager to have a conversation with you. Roles & Responsibilities: Brand Identity & Design - Create a unique logo, typography, and visual identity that captures attention. - Develop packaging aesthetics that narrate a compelling story. - Establish and uphold a consistent brand language across all interaction points. Social Media Branding & Strategy - Develop a unified and engaging social media presence for an Ayurvedic beauty brand. - Design top-notch content that enhances engagement. - Generate brand-aligned templates, icons, and digital assets for social media platforms. Website Design & Development - Design a sophisticated, user-friendly eCommerce website. - Ensure the website is swift, responsive, and SEO-optimized. - Deliver a seamless brand experience across various digital platforms. What We Look For: - Innovative creativity that challenges conventions; we seek original outcomes. - A robust portfolio that demonstrates your skills and experience. - Background in beauty, wellness, or Ayurvedic sectors is advantageous. - Enthusiasm for contemporary yet tradition-inspired branding. - Ability to collaborate effectively, whether as an individual expert or part of a small creative team. Why Choose Us - Long-term prospects - we seek a lasting creative partnership, not a one-off engagement. - Opportunity to shape a brand from its inception - your ideas will define our identity. - Global visibility - we aim to reach top-tier markets. - Creative autonomy - we prioritize innovation over strict guidelines. - Competitive and satisfactory compensation - while we are a startup, we value exceptional talent. How to Apply: Kindly fill out this form: https://forms.gle/EqxFWLXhftpiHJBh8 Shortlisted candidates will undergo: - Two rounds of test assignments - Two rounds of interviews with the founders,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
navi mumbai, maharashtra
On-site
At Dow, we prioritize putting people first and are dedicated to delivering integrity, respect, and safety to our customers, employees, and the planet. Our diverse workforce is the core of our solutions, reflecting the communities we serve and the global business landscape. As a part of our team, you will have the daily opportunity to contribute your unique perspective, solve challenges, influence industries, and help shape the future. Our purpose is clear - to foster a sustainable future through science and collaboration. If you are seeking a challenging and meaningful role, you have come to the right place. As a Marketing Manager with Digital Experience / Senior Marketing Specialist at Dow Consumer Solutions, you will play a pivotal dual role. Your responsibilities will include overseeing tactical marketing development and implementation, with a specific focus on driving growth in the Indian market. By collaborating with various functions such as sales, R&D, communication, and product management, along with engaging with customers and distributors, you will ensure the sustainable growth of your market. Within the Business Digital team, you will contribute to Dow's Transformational Digital Journey. This role involves working closely with regional and global teams to foster digital knowledge and best practices. Your efforts will focus on digital enablement to drive growth and operational excellence in the EMEAI region. Responsibilities: - Coordinating a cross-functional Market Management Team for the Indian market segment - Developing and implementing the yearly Marketing Plan for the assigned market segment - Collaborating with Sales and TS&D to commercialize innovation projects - Driving demand generation through collaboration with the communications team - Recommending digital elements aligned with marketing strategies - Supporting market strategy through data tracking and analysis for digital projects - Serving as the Digital Subject Matter Expert (SME) for the regional marketing team - Building a consistent set of metrics and data for digital-enabled decision-making Qualifications: - Minimum master's degree in marketing, business management, chemical engineering, or related fields - Digital Certifications are a plus - Experience in B2B marketing or related fields (> 3 years) - Proven expertise in Digital transformation projects or tactics execution (> 3 years) - Experience in the material science sector is preferred - Strong communication skills and ability to manage a complex workload Your Skills: - Self-starter with a strong bias for action - Natural collaborator and problem solver - Effective communicator with a focus on value-added selling - Ability to prioritize and manage workload effectively - Proficient in data analytics and decision-making - Skilled in utilizing dashboards and reports for informed planning Joining Dow offers a range of benefits to support your well-being and personal growth. We invest in our employees by providing competitive retirement programs, stock purchase options, medical and life insurance packages, educational resources, and more. Additionally, we offer opportunities for learning, community involvement, and personal development. Dow Chemical International Private Limited (Dow India) is committed to being a customer-centric materials science company, delivering innovative and sustainable solutions across various sectors. As a responsible corporate citizen, Dow India focuses on social responsibility and sustainability initiatives, supporting communities and promoting equal opportunities in employment. Join our team and make a difference together.,
Posted 3 weeks ago
1.0 - 3.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Role Summary: As a Salesforce Developer, you will play a key role in analysing client Salesforce systems, supporting integration understanding, and enabling smooth migration of data into the Superleap CRM. Youll also work on building and customizing scalable Salesforce components and workflows to support our broader transition and platform initiatives. This is a hybrid role involving technical development, integration analysis, and internal collaborationideal for someone with 13 years of Salesforce experience who wants to grow their impact. Your Daily Adventures Will Include ???? Client Integration Analysis & Migration Support Analyse clients existing Salesforce orgs, integrations, workflows, and automation Document and explain how the integration is structured to help internal teams understand workflows Work closely with product, engineering, and data teams to ensure smooth migration of legacy Salesforce data into Superleap ? Custom Development & Automation Design and implement custom APEX classes, triggers, batch jobs, and Lightning Web Components Build and maintain low-code solutions using Flows, validation rules, and approval processes Optimize solutions for scalability, performance, and code coverage ???? Integration & API Development Develop integrations using REST/SOAP APIs for external systems Support backend services and platform extensibility using Copado, Bitbucket, and version control best practices ???? Platform Management & Reporting Configure reports, dashboards, user roles, profiles, and layouts within Salesforce Use Salesforce tools such as Data Loader, Workbench, and VS Code to perform configuration and troubleshooting tasks ???? Cross-Functional Collaboration Work closely with product managers, business analysts, implementation specialists, and engineers Translate complex business processes into technical solutions Participate in feature testing, UAT, and release support What Were Looking For ? Experience & Technical Skills 13 years of hands-on Salesforce development and customization experience Strong knowledge of Salesforce data models, objects, and integration best practices Proficient in APEX, SOQL/SOSL, JavaScript (ES6+), LWC, and Visualforce Familiar with Salesforce CPQ, Digital Experience (Communities), and declarative tools Knowledge of data migration, including sandbox management and data mapping Tools: VS Code, Git/Bitbucket, Copado, Workbench, Data Loader ???? Certifications Salesforce Platform Developer I (Required) Admin (ADM201) or Platform App Builder (Required) JavaScript Developer I (Preferred) ???? Soft Skills Strong analytical and troubleshooting skills Ability to clearly document and communicate integration structures to internal teams Organized, detail-oriented, and able to manage multiple projects Self-motivated team player with excellent communication and collaboration skills Perks, Benefits, and Learning Opportunities ???? Work directly with founders & product leaders ???? Attractive ESOP component ???? Accelerated learning with exposure to full SDLC and global clients ???? High-impact environment where your ideas are heard ???? Opportunity to shape the future of CRM technology from India ???? Above-industry compensation & benefits Show more Show less
Posted 3 weeks ago
18.0 - 20.0 years
0 Lacs
pune, maharashtra, india
On-site
Role: Director, Product Development Engineering Location: Pune Job Type: Fulltime Work Type: Onsite/ Hybrid Position Summary: We are a leading provider of Group Benefits. The Group Disability technology organization is a diverse team of technologists, all working towards the common goal of ensuring the customer is at the center of everything we do. This position is expected to perform effective business and technology delivery in Disability and Absence space. Someone with minimal directions should be able to liaison with business, various technology partners and vendor partners to deliver high impact products and services. Looking for someone with good hands-on delivery experience in Azure cloud platforms, Systems integrations, Application development & maintenance. Someone who can drive strategic initiatives such as POCs on AI, Application modernizations, Agile delivery model, Digital experience & Service integrations. Job Responsibilities: Directs multiple product teams in the development and maintenance of an E2E IT solution. Overseeing Solution Architecture and/or Product/Application Architecture. Implementation of technology roadmap. Responsible for setting, prioritizing, and accepting the work generated by multiple Agile teams to ensure the platform meets the defined goals and vision. Technical leader, responsible for guiding the team to make solid technical decisions to meet the product capability needs aligned to the customer. Enables teams to remove barriers and resolve conflicts so that the team can move forward in development. Implements audit controls, application security best practice and architecture designs that address currency, to plan through potential risks associated with product and/or processes. Ensure vendor performance and deliverables meet contract specifications Full people management responsibility for direct product team including hiring, firing, promotions, performance, career and compensation management, & training & development. Matrix management responsibility for cross functional team members aligned to product team that includes performance management. Maintain awareness of trends and issues in area of technical expertise, evaluate new technologies or technology opportunities, and provide analysis of their potential impact to advance the business. High level understanding of the business' way of working and contributes to solutions that solve challenges by leveraging technology. Lead multiple product teams software delivery through continuous focus on software development and maintenance metrics and KPIs. Implement user centric design and agile development life cycle. Develops high level resources to planned feature outcomes, with awareness of over /under utilization and ways to adjust. Tracks usage of platforms across business units, and defines costs per business unit accordingly Job Requirements: Education: Engineering degree and preferably advance degree in Technology domain Experience: 18+ years related work experience successfully delivered on large, complex projects with demonstrated technical leadership in delivery. Demonstrated work experience in application design/development, cloud native technologies, agile practices and delivery, DevSecOps, secure design and coding principles and Data analytics domains with strong delivery management exposure in Agile environment Knowledge and skills (general and technical): Service delivery: Application development Other Requirements (licenses, certifications, specialized training) Knowledge on Scale Agile & product management is preferred Industry Certifications in SAFe, Azure, AI etc., How will you balance rapid innovationlike AI PoCs and cloud modernizationswith the stringent audit, security, and regulatory requirements inherent in Group Disability systems Show more Show less
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences. As a Product Associate in Consumer Bank, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. Job responsibilities: - Act as a catalyst for change, focusing on clean-sheet reinvention, driving towards continuous improvement, and ensuring measures of success are defined, measured, and value creation is demonstrated, with an entrepreneurial attitude and a strong sense of reliability and ownership. - Be accountable for feature performance, requiring knowledge on how to pivot to meet business case goals. - See the big picture while having a deep knowledge of the owned feature, which is key to successfully prioritizing stories and determining the path to implementing features effectively. - Partner with senior product owners to progress the product roadmap; act as the voice of the customer and drive product vision in forums when senior product owners are not present. - Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap. - Facilitate and drive customer-focused solutions across the organization in direct support of the Product Owner; work with legal, risk, operations, design, and technology teams to define, prioritize, deliver, and align solutions to product vision and roadmap. - Drive the product continually towards a meaningful balance between customer needs, business objectives, and technical feasibility. - Write epics, user stories, acceptance criteria, and participate in all agile events of the product group as a team member. - Develop a depth of domain knowledge to evaluate current/future state business (and product) objectives and ensure target state architecture alignment with business capability needs, serving as a subject matter expert with respect to major business processes and supporting applications/capabilities. - Collaborate closely with all team members, including technology and architecture, to define and elicit business needs, building a comprehensive understanding of the domain. Required qualifications, capabilities, and skills: - 3+ years product management/program execution experience including defining user experience needs, writing epics, stories, and acceptance criteria, creating product value propositions, developing features and benefits and developing roadmap. - Experience and comfort working within non-linear design and development processes. - Experience in the design and development of product/service offerings that span multiple channels and form factors. - Passion for online and mobile technology, and knowledge of industry structure, trends, and influential companies. - Demonstrated ability to remain productive, positive, and solution seeking while facing organizational change. - Mobile and digital experience defining user experiences optimized for needs in the mobile/digital space. - Ability to synthesize large amounts of information to inform decisions in order to drive work forward. - Ability to question, elicit, and drill down into both qualitative and quantitative data and concepts. - Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders. - Exhibit an organized and systematic approach to problem-solving, understanding of both design thinking and systems thinking. - BS or equivalent level of education/experience required. Preferred qualifications, capabilities, and skills: - Ability to drive Business Results and define and measure Value Creation. - Experience working in agile/scrum teams preferred. - Analytical Thinking and Problem Solving. - Client and Customer Focus, experienced in research and analysis. - Verbal and Written Communication, experienced with Epics, Stories, Roadmaps. - Innovation, Process Improvement, Creativity, and Clean-Sheet Reinvention. - Exposure to Branch operations in a bank is an added advantage.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
As a Product Associate in Consumer Bank, you have the opportunity to play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you will contribute your skills and insights to help ensure the success of our product offerings. This role offers a chance to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. You will act as a catalyst for change, focusing on clean-sheet reinvention, driving continuous improvement, and ensuring measures of success are defined, measured, and value creation is demonstrated, with an entrepreneurial attitude and a strong sense of reliability and ownership. Being accountable for feature performance necessitates knowledge on how to pivot to meet business case goals. It is essential to see the big picture while having a deep knowledge of the owned feature, which is key to successfully prioritizing stories and determining the path to implementing features effectively. Moreover, you will partner with senior product owners to progress the product roadmap, act as the voice of the customer, and drive product vision in forums when senior product owners are not present. Managing existing product features and actively leading the research, definition, and development of new features to advance the product roadmap will be part of your responsibilities. Facilitating and driving customer-focused solutions across the organization in direct support of the Product Owner is crucial. In this role, you will drive the product continually towards a meaningful balance between customer needs, business objectives, and technical feasibility. Writing epics, user stories, acceptance criteria, and participating in all agile events of the product group as a team member are also essential tasks. Developing a depth of domain knowledge to evaluate current/future state business objectives and ensure target state architecture alignment with business capability needs will be expected, serving as a subject matter expert with respect to major business processes and supporting applications/capabilities. To qualify for this position, you should have at least 3 years of product management/program execution experience, including defining user experience needs, writing epics, stories, and acceptance criteria, creating product value propositions, developing features and benefits, and developing roadmaps. Experience and comfort working within non-linear design and development processes, as well as the design and development of product/service offerings that span multiple channels and form factors, are required. A passion for online and mobile technology, knowledge of industry structure, trends, and influential companies, and the ability to remain productive, positive, and solution-seeking while facing organizational change are crucial. Additionally, you should possess mobile and digital experience, defining user experiences optimized for needs in the mobile/digital space. The ability to synthesize large amounts of information to inform decisions, question, elicit, and drill down into qualitative and quantitative data and concepts, and excellent written and verbal communication skills are necessary. An organized and systematic approach to problem solving, understanding of both design thinking and systems thinking, and a BS or equivalent level of education/experience are also required. Preferred qualifications include the ability to drive business results and define and measure value creation, experience working in agile/scrum teams, analytical thinking and problem-solving skills, client and customer focus, experience in research and analysis, strong verbal and written communication skills, innovation, process improvement, creativity, clean-sheet reinvention, and exposure to branch operations in a bank as an added advantage.,
Posted 1 month ago
12.0 - 16.0 years
0 Lacs
delhi
On-site
As a Senior Manager in the India Market Unit - Capital Projects at Accenture, you will play a crucial role in managing medium to large-scale capital projects. Your responsibilities will include project planning, monitoring, and control by coordinating with internal and external stakeholders. You should have a strong understanding of functional processes across the project lifecycle, such as Engineering Planning and Execution, Procurement, Construction & Commissioning Planning, Budget Monitoring, and Contract Lifecycle Management. Your expertise in generating meaningful reports and insights will be essential for project performance analysis, milestone assessment, variance analysis, and look-ahead planning. Proficiency in planning tools like Primavera and Microsoft Project will be required for creating and monitoring schedules. Experience in the steel/metals industry will be advantageous, as well as familiarity with digital technologies like IoT and Automation, and IT systems such as SAP. To excel in this role, you should have relevant experience in the construction sector, with a preference for prior consulting firm experience. Strong customer-facing skills and a proven track record in selling and delivering consulting engagements are essential. You will interact closely with C-Suite executives and work at the highest levels of client organizations. At Accenture, you will have the opportunity to continuously learn and grow, develop new skills, and expand your expertise in functional, technical, or industry areas. Access to expert-curated learning resources, webinars, and training programs will support your professional development. You will have the chance to innovate and collaborate with leading companies to bring new technologies and solutions to life. As you progress in your career, you can thrive and advance based on your ambitions. Accenture values diversity and offers real-time performance feedback tailored to your strengths, fostering a truly human-centric work environment. Join us to make a meaningful impact and drive innovation in the dynamic world of capital projects.,
Posted 1 month ago
12.0 - 16.0 years
0 Lacs
delhi
On-site
As a Senior Manager in the India Market Unit - Capital Projects at Accenture, you will be responsible for managing medium to large-scale capital projects. Your key responsibilities will include project planning, monitoring, and control by coordinating with internal and external stakeholders. Your expertise in functional processes and domain experience across the project lifecycle, such as Engineering Planning, Procurement, Construction, Budget Monitoring, and Contract Management, will be crucial for the successful execution of projects. You will be expected to generate meaningful reports and insights through MIS and Reporting tools, providing valuable information for project performance analysis, milestone assessment, variance analysis, and more. Proficiency in planning tools like Primavera and Microsoft Project will be required for creating and monitoring project schedules effectively. Additional experience in the steel/metals industry and digital technologies like IoT and Automation will be advantageous. To excel in this role, you should have relevant experience in the construction sector, preferably with prior consulting firm experience. Your ability to engage with customers, sell consulting services, and deliver high-quality engagements will be essential. You will interact with C-Suite executives and work closely with client organizations, showcasing your strong customer-facing capabilities. At Accenture, you will have the opportunity to learn and grow continuously through various training programs and resources. You can innovate by leveraging the latest technologies and collaborate with leading companies to bring new ideas to life. Your career advancement at Accenture is limitless, allowing you to progress based on your ambitions and potential. Join a diverse and inclusive work environment where your strengths are recognized, and real-time performance feedback is provided. At Accenture, you can truly be yourself and contribute to a company that values individuality and encourages personal growth.,
Posted 1 month ago
7.0 - 11.0 years
0 Lacs
haryana
On-site
Group Bayport is the personalized product partner to millions of people and organizations around the world, empowering everyone to transform ideas into reality. Group Bayport offers a growing portfolio of more than 10,000 customizable products for people, homes, and businesses - from everyday items to the wildest and most specific of requests. The company backs this up with 24/7 customer support from design to delivery, a dedicated in-house design team, state-of-the-art manufacturing, and rapid turnaround times. From customized banners, displays, and signs for businesses to personalized outdoor covers and home decor products for consumers, Group Bayport's house of 11 brands - including BannerBuzz, Best of Signs, Neon Earth, Tarps & All, Covers & All, and PatioHQ - make high-quality personalization easy and affordable for all. A global e-commerce leader since 2011, Group Bayport has served over 1 million customers in 42 countries, with offices in Atlanta, Chicago, Phoenix, Ahmedabad, Gurgaon, and Mumbai. Visit www.groupbayport.com. If you are a strategic thinker with a passion to lead Design system, UX, UI and you thrive in a collaborative and dynamic environment, we encourage you to apply. Join us in shaping the future of our brand and making a significant impact on our global market presence. Role Summary As the Head of Design & UI/UX, the leader will be responsible for defining and delivering the entire Design Strategy and user experience across all digital consumer touchpoints - from the first impression of consumers to post-purchase digital experience. Reporting directly to the CEO, you'll be a core part of the business leadership team, responsible for shaping how the brand is experienced digitally, influencing product innovation, growth, and retention through world-class design, with a high degree of localization in the global landscape. This is a strategic and hands-on leadership role, ideal for a design leader with experience in high-growth D2C eCommerce and a passion for delivering intuitive, beautiful, and conversion-optimized experiences. Key Responsibilities Strategic Design Leadership - Define and own the digital experience vision and roadmap across all platforms (web, mobile, app). - Be obsessed about customers and be the voice of the user in leadership discussions. - Bringing UX design insights to guide product and business decisions. - Champion a design-first culture across the company function, balancing user empathy with business outcomes. - Create a Broad Design framework and mentor the operation across departments: Product, Marketing, Brand, Creative team. End-to-End Ownership of Customer Experience - Map and optimize the entire customer journey from discovery, product pages, cart, checkout, post-purchase, to retention. - Lead experience innovation for global audiences, with adaptations for USA, UK, Canada, Australia, New Zealand. - Create design flows for new products and new features to ensure higher adoptions. Growth-Driven Design - Collaborate with Product, Tech, Marketing, and CX to optimize funnels, increase conversions, and drive retention. - Partner closely with Performance Marketing and CRM teams to design CRO-optimized pages, campaign creatives, and loyalty journeys. - Initiate experimentation (A/B testing) with Martech team and analytics-driven design decision-making. Research & Insights - Oversee qualitative and quantitative user research, usability testing, and customer feedback analysis. - Initiate localization-specific research to understand how local culture may impact and serve input to design. - Turn insights into actionable design strategies that enhance UX and align with business growth. Design Systems & Brand Consistency - Create and govern a unified design system across web, app, email, and paid media. - Ensure brand consistency in every digital interaction while staying agile to market trends and product evolution. Team Building & Global Management - Build and lead a cross-functional, globally distributed design team (UX, UI, Visual, Research). - Hire top talent across regions, set KPIs, mentor team members, and ensure high design velocity and quality. - Work closely across different functions and ensure a customer-first approach. Skills & Qualifications - 7+ years of experience in digital design (UX/UI), with experience in leading cross-functional teams. - Experience in D2C, eCommerce, with a global consumer brand experience. - Strong understanding of Brand and its impact on design and the user journey. - Strong understanding of the customer lifecycle, behavior analytics, and funnel design. - Proven track record in designing high-converting, mobile-first experiences. - Expertise with Figma, Adobe Creative Suite, GA4, Hotjar, CRO tools (Adobe Target, VWO). - Comfortable working with or alongside product and engineering teams - basic understanding of HTML/CSS/JS. - Strong consumer storytelling ability and strong business acumen. - Experience scaling a design function in a high-growth D2C startup. - Familiarity with platforms like Magento, BigCommerce, Shopify, AEM. - Exposure to omnichannel retail, loyalty programs, and post-purchase CX optimization. - This demands a high degree of Collaboration with Multiple functions - Business, Marketing, Brand, Creative, Product, Tech. - Good communication with leadership and CXO. Key Success Metrics Hard KPIs: - Increase in overall site conversion rate (CR) - Co-own with CRO head. - Increase in PDP Add to Cart (ATC) with effective UI optimization - Co-own with Business heads. - Increase Cart to checkout (C2C) by optimizing journey funnels - Co-own with product managers & Business heads. - Decrease in cart abandonment and bounce rates by optimizing exit funnels - Co-own with Marketing Director. - Increase upsell, cross-sell, and repeat purchase uplift & RFM metric - Co-own with RFM head. - Growth in customer satisfaction (CSAT, NPS) - co-own with Brand head. Soft KPIs: - Create an impact on Brand by actively bringing regional flavor in Design, UI/UX. - Create a transformation organization with a design-first culture across Brand, Product, Creative. - Design delivery velocity and campaign support turnaround. - Multi-function team engagement, retention, and adoption of the design system.,
Posted 2 months ago
3.0 - 6.0 years
4 - 8 Lacs
Noida
Hybrid
Job Summary: We are looking for a skilled and proactive WebSphere Portal Administrator to join our team. The ideal candidate will be responsible for the installation, configuration, administration, and maintenance of IBM WebSphere Portal environments across various platforms including RHEL and Windows. You will play a key role in ensuring the stability, security, and performance of our WebSphere infrastructure while supporting application deployments and user access requirements. Key Responsibilities: Install, configure, and maintain IBM WebSphere Portal and WebSphere Application Servers (WAS) across Linux and Windows environments. Perform setup and administration of IBM Web Content Management (WCM) and associated components. Configure and manage user registries such as IBM Tivoli Directory Server (TDS) and Microsoft Active Directory (AD). Implement disaster recovery procedures and perform regular backup/restore activities. Configure SSL certificates for secure communication on WebSphere Portal and WAS. Create and manage clusters using Deployment Manager, implementing both horizontal and vertical scaling. Handle WebSphere Portal migrations (e.g., V7 to V8.0, V8.0 to V8.5.x) and apply cumulative fixes (CFs) and interim fixes (IFIXes). Configure and troubleshoot WebSphere resources such as JDBC providers, data sources, and connection pools. Deploy portal artifacts using release builder, XMLAccess, and ConfigEngine tools. Set up and manage high-availability environments such as DB2 HADR. Optimize system performance and apply security best practices across the WebSphere environment. Work with IBM HTTP Server for reverse proxy setup and integration with WebSphere. Ensure LDAP-based security integration and manage user/group access policies. Actively monitor system health, respond to alerts, and resolve incidents within SLA. Collaborate with application teams and stakeholders to support deployments and troubleshoot issues. Required Skills & Experience: Strong knowledge of IBM WebSphere Portal and Application Server V7/V8.x (Base/ND). Experience in working with IBM HTTP Server, DB2, and LDAP integration. Hands-on experience in setting up Deployment Manager, clustering, and federating nodes. Solid understanding of SSL, security configurations, backup & restore, and system hardening. Proven experience in portal and application deployments using administrative tools and scripting. Experience with performance tuning and issue resolution in large-scale enterprise environments. Familiarity with monitoring tools, logs, and proactive response to system alerts. Excellent troubleshooting and documentation skills. Effective communication and ability to work collaboratively in a cross-functional team. Good to Have: Experience with GitHub versioning and DevOps practices. Exposure to other IBM products like Connections or Sametime. Knowledge of scripting for automation (e.g., shell, Python)
Posted 2 months ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
A creative designer at Nityo Tech (Nityo Infotech) in Pune with 5 to 7 years of experience is responsible for developing engaging designs across print and digital mediums. You will play a crucial role in enhancing product visual appeal, building brand identities, and improving employee experiences. Your work will translate and complement communication effectively, appealing to all personas. Key Requirements: - Bachelor's degree in graphic design, animation, and digital experience. - 5-7 years of proven graphic designing experience. - Strong portfolio showcasing graphics, digital, and animation. - Proficiency in Microsoft PowerPoint. - Expertise in graphic design software: Photoshop, Illustrator, InDesign, Acrobat. - Familiarity with Gen AI tools: Midjourney, ChatGPT, Firefly, Krea, Ideogram, Luma, Topaz, Magnific. - Knowledge of After Effects, 3D MAX is advantageous. - Understanding of design techniques, tools, principles, and typography. - Experience in designing booths, displays, printed items, and social media content. - Effective time management and deadline orientation. - Ability to work within brand guidelines and develop creative concepts. - Proficiency in multimedia content development and various graphic designs. - Experience in creating visual experiences for AR/VR/Metaverse. Experience Requirements: - 5+ years of professional graphic design or related creative field experience. - Demonstrated experience integrating AI tools into design workflows. - Track record of successful project delivery from concept to completion. - Strong problem-solving skills, critical thinking, and innovative solutions. Soft Skills: - Excellent verbal and written communication. - Strong problem-solving and critical thinking abilities. - Effective time management and multitasking. - Willingness to learn new technologies and attention to detail. - Commitment to high-quality output. Portfolio Requirements: - Diverse portfolio showcasing various design projects. - Examples of work integrating AI tools into the design process. - Case studies highlighting problem-solving skills and creativity. Additional Qualities: - Passion for technology and creativity intersection. - Ability to balance AI assistance with human creativity. - Openness to new tools and techniques experimentation. - Collaborative spirit and team work abilities. - Strong organizational skills for effective task prioritization and time management. If interested, please share your updated resume at md.shahbaz@nityo.com.,
Posted 2 months ago
5.0 - 10.0 years
5 - 8 Lacs
Kolkata, Dubai
Work from Office
Key Responsibilities: Develop and execute end-to-end digital marketing strategies for B2C travel and event services (India & UAE markets) Manage campaigns across Google Ads, Facebook/Instagram Ads, and YouTube Optimize SEO/SEM , Google My Business, and blog content for organic growth Oversee email marketing , WhatsApp broadcast, and lead nurturing funnels Coordinate influencer marketing & reel/short video promotions in the travel niche Analyze traffic, lead performance, and conversions using Google Analytics, Tag Manager, and CRM Collaborate with sales, design, and product teams to align marketing with business goals Manage in-house and outsourced creatives/editors for campaign content Preferred Candidate Profile: 36 years of proven experience in digital marketing (preferably in travel, event, or e-commerce domains) Strong hands-on skills in Google Ads, Meta Ads, SEO tools , and automation platforms Excellent communication, strategy thinking, and team collaboration skills Knowledge of video marketing, reels, and Instagram growth is a plus Bonus: Experience with AI tools, CRM systems, or performance marketing in tourism What We Offer: Salary: 5–8 LPA (based on experience and performance) Creative freedom and fast career growth Work with a global team on premium travel and wedding projects Free company-sponsored travel & photoshoot opportunities How to Apply: Email your resume and portfolio (campaign results, creative samples, etc.) to hr@tripandevent.com Subject: Digital Marketing Manager – Your Name
Posted 2 months ago
8.0 - 13.0 years
30 - 45 Lacs
Bengaluru
Hybrid
Bachelors Degree and/or relevant work experience. 7-9 years of customer success or technology consulting experience, preferred experience in digital marketing/digital experience Passion for partnering with customers to drive success and measurable outcomes. Creative problem solving and the ability to analyze data to spot customer risk. Highly motivated and proactive, with a passion for developing new skills and expertise Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities.
Posted 2 months ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Job Summary: Synechron is seeking a talented UI/UX Designer to craft intuitive, engaging, and visually compelling digital experiences. The successful candidate will collaborate with cross-functional teams to understand user needs, translate business requirements into innovative design solutions, and ensure a seamless user journey across platforms. This role plays a critical part in enhancing customer satisfaction, driving engagement, and supporting the organizations digital transformation initiatives. The ideal candidate will bring creativity, user-centric thinking, and technical understanding to deliver impactful designs aligned with business goals. Software Requirements: Required: Proficiency in design tools such as Adobe XD, Sketch, Figma, or Adobe Creative Suite (Photoshop, Illustrator) Experience with prototyping tools and wireframing, such as InVision or Marvel Familiarity with web technologies (HTML, CSS, basic JavaScript) for designing responsive interfaces Preferred: Front-end development skills (React, Angular, or similar) Experience with user research, A/B testing tools, or analytics platforms Overall Responsibilities: Collaborate with product owners, developers, and stakeholders to gather design requirements and translate them into engaging UI/UX solutions Develop wireframes, prototypes, user flows, and visual designs that enhance usability and visual appeal Conduct user research, usability testing, and gather feedback to iterate and improve designs Create detailed design documentation and ensure consistency across digital channels and platforms Stay informed about industry trends, best practices, and emerging tools to continually enhance design quality Facilitate workshops or presentations to communicate design concepts and rationale effectively Collaborate closely with developers to ensure accurate implementation of designs and prototypes Advocate for user-centric design principles and accessibility standards throughout projects Technical Skills (By Category): Design and Prototyping Tools: Essential: Adobe XD, Sketch, Figma, InVision Preferred: Marvel, Axure RP Front-End Technologies: Optional but advantageous: HTML, CSS, JavaScript, React, Angular (to better collaborate with development teams) Design Principles & Frameworks: User-centered design, accessibility standards (WCAG), responsive design, mobile-first principles Research & Testing Tools: A/B testing platforms, heatmaps, user feedback tools (Preference is for familiarity, not required) Collaboration & Project Management: JIRA, Confluence, Slack, Teams (or similar collaboration tools) Experience Requirements: Minimum of 5 years of experience in UI/UX design for digital products Proven track record designing interfaces for web, mobile, or cross-platform applications Experience working in agile environments and collaborating with multidisciplinary teams Industry experience in financial services, fintech, or enterprise solutions is a plus but not mandatory Portfolio demonstrating user-centered design solutions and process excellence Day-to-Day Activities: Conduct stakeholder interviews, user research, and usability testing to inform designs Create wireframes, mockups, prototypes, and style guides based on project requirements Collaborate daily with product managers, developers, and QA teams to refine designs and ensure flawless implementation Gather user feedback and perform iterative improvements to enhance usability and aesthetics Participate in sprint planning, design review sessions, and project demos Document design specifications, guidelines, and user journey maps for reference Keep abreast of industry trends, best practices, and emerging technologies to maintain innovative design standards Qualifications: Bachelors degree in Graphic Design, Human-Computer Interaction, Visual Design, or related field; Masters preferred Certification in UX/UI design (e.g., Nielsen Norman Group, Human Factors, or similar) is a plus Proven experience delivering high-quality designs in enterprise or client-facing environments Professional Competencies: Strong creative vision paired with analytical thinking to solve complex user challenges Excellent communication skills, capable of articulating design ideas clearly and persuasively Ability to collaborate effectively with cross-functional teams and manage multiple projects Customer focus and an understanding of business KPIs for digital experiences Adaptability to evolving technologies, user expectations, and project scopes Time management skills to meet deadlines while maintaining quality standards
Posted 3 months ago
8.0 - 12.0 years
0 - 0 Lacs
Hyderabad
Remote
Job Title: Pharma Business Analyst (Digital Experience & Collibra Expertise) Experience Level: 8+ Years Location: India Job Type: Contract Job Summary: We are seeking an experienced Pharma Business Analyst with a strong background in digital transformation initiatives and deep expertise in Collibra Data Governance . The ideal candidate will play a critical role in bridging the gap between business needs and technology solutions in the pharmaceutical domain, ensuring that data-driven digital initiatives align with regulatory and compliance standards. Key Responsibilities: • Collaborate with stakeholders across business and IT teams to gather, analyse, and document business requirements. • Lead the implementation and optimization of Collibra Data Governance solutions across the organization. • Work closely with data stewards, data owners, and governance teams to define data standards, policies, and metadata models. • Translate complex business needs into functional and technical specifications. • Support digital initiatives by integrating data governance into digital platforms, tools, and workflows. • Conduct impact analysis, gap assessments, and business process modeling (BPM). • Facilitate workshops, JAD sessions, and user training sessions. • Ensure compliance with industry regulations including GxP, FDA, and other relevant standards. Required Qualifications: • 810 years of experience as a Business Analyst in the pharmaceutical/life sciences industry. • Proven experience with Collibra Data Governance Center , including setting up domains, workflows, and operating models. • Strong understanding of data governance, data lineage, metadata management , and regulatory compliance. • Experience in digital transformation projects within pharma e.g., digital labs, digital supply chain, or patient engagement platforms. • Strong analytical and problem-solving skills, with an ability to work with technical and non-technical stakeholders. • Excellent communication and documentation skills. • Proficient in tools such as JIRA, Confluence, Visio, Excel , and other BA toolsets. Preferred Skills: • Knowledge of clinical trial processes, R&D, or commercial pharma operations . • Familiarity with AI/ML applications in pharma or digital health platforms. • Collibra certification is a plus. • Understanding of data privacy laws (e.g., HIPAA, GDPR) relevant to pharmaceutical data. Work Environment: • Fully remote position with flexibility in working hours to accommodate cross-functional and international teams. • Collaborative, fast-paced team focused on innovation and excellence in digital health initiatives.
Posted 3 months ago
3.0 - 8.0 years
2 - 7 Lacs
Noida, Delhi / NCR
Hybrid
Job Summary: We are looking for a skilled and proactive WebSphere Portal Administrator to join our team. The ideal candidate will be responsible for the installation, configuration, administration, and maintenance of IBM WebSphere Portal environments across various platforms including RHEL and Windows. You will play a key role in ensuring the stability, security, and performance of our WebSphere infrastructure while supporting application deployments and user access requirements. Key Responsibilities: Install, configure, and maintain IBM WebSphere Portal and WebSphere Application Servers (WAS) across Linux and Windows environments. Perform setup and administration of IBM Web Content Management (WCM) and associated components. Configure and manage user registries such as IBM Tivoli Directory Server (TDS) and Microsoft Active Directory (AD). Implement disaster recovery procedures and perform regular backup/restore activities. Configure SSL certificates for secure communication on WebSphere Portal and WAS. Create and manage clusters using Deployment Manager, implementing both horizontal and vertical scaling. Handle WebSphere Portal migrations (e.g., V7 to V8.0, V8.0 to V8.5.x) and apply cumulative fixes (CFs) and interim fixes (IFIXes). Configure and troubleshoot WebSphere resources such as JDBC providers, data sources, and connection pools. Deploy portal artifacts using release builder, XMLAccess, and ConfigEngine tools. Set up and manage high-availability environments such as DB2 HADR. Optimize system performance and apply security best practices across the WebSphere environment. Work with IBM HTTP Server for reverse proxy setup and integration with WebSphere. Ensure LDAP-based security integration and manage user/group access policies. Actively monitor system health, respond to alerts, and resolve incidents within SLA. Collaborate with application teams and stakeholders to support deployments and troubleshoot issues. Required Skills & Experience: Strong knowledge of IBM WebSphere Portal and Application Server V7/V8.x (Base/ND). Experience in working with IBM HTTP Server, DB2, and LDAP integration. Hands-on experience in setting up Deployment Manager, clustering, and federating nodes. Solid understanding of SSL, security configurations, backup & restore, and system hardening. Proven experience in portal and application deployments using administrative tools and scripting. Experience with performance tuning and issue resolution in large-scale enterprise environments. Familiarity with monitoring tools, logs, and proactive response to system alerts. Excellent troubleshooting and documentation skills. Effective communication and ability to work collaboratively in a cross-functional team. Good to Have: Experience with GitHub versioning and DevOps practices. Exposure to other IBM products like Connections or Sametime. Knowledge of scripting for automation (e.g., shell, Jython).
Posted 3 months ago
6.0 - 9.0 years
9 - 15 Lacs
noida
Work from Office
IT Architect Job Description We are looking for a highly competent IT Architect with over 8 years of experience in the IT industry, specializing in the design and development of enterprise, web, and cloud-based applications. Key Responsibilities: Lead the architecture and development of scalable applications using Java, J2EE, Spring Boot, Spring MVC , and Microservices . Design and implement RESTful APIs and backend services using Spring Data JPA , Hibernate , and Oracle PL/SQL . Architect microservices-based systems integrated via REST and Apache Kafka for robust event-driven communication. Manage and deliver content management solutions using Liferay Portal , IBM WebSphere Portal , and HCL Digital Experience (DX) . Develop and maintain enterprise content solutions with IBM WCM and various Headless CMS platforms . Collaborate with cross-functional teams to deliver full-stack web applications using JSP/JSF , HTML5 , CSS , JavaScript , and jQuery . Implement and fine-tune enterprise search solutions with Elasticsearch for optimized data retrieval. Technical Skills: Languages & Technologies - Java, J2ee, Spring, Spring Boot, Hibernate, REST APIs, Liferay Portal, IBM web content management system, and IBM Web Sphere Portal. Database - MS-SQL Server, Oracle, DB2 and MongoDB,PL/SQL Integrated IDE's - Eclipse, IntelliJ, RAD and RSA Build Tools - Maven, Versioning Tools - GIT/GitHub Operating Systems - MS-Windows family and RedHat Linux Web Servers and App Servers - IBM WebSphere Application Server, Tomcat Application Server, IBM WebSphere Portal Server, and Liferay Portal Server. Desired Candidate Profile: Proven expertise in microservices architecture and integration strategies. Strong command over content management and digital experience platforms. Solid knowledge of enterprise-grade system architecture , scalability, and security best practices. Collaborative team player with the ability to communicate effectively across cross-functional teams.
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