Communication & Documentation Officer

Role Overview

The Communication & Documentation Officer will be responsible for managing all organizational documentation, proposal writing, content development, and communication activities. The role involves creating high-quality written materials, ensuring brand consistency, supporting internal and external communication, and enhancing the organizations online presence through effective social media management.

Key Responsibilities

1. Documentation & Record Management

• Maintain and organize all project documentation, reports, case studies, MoUs, letters, and official files.
• Ensure timely documentation of programs, events, field activities, and success stories.
• Prepare monthly, quarterly, and annual progress reports.
• Maintain accurate digital and physical filing systems.

2. Proposal Writing & Fundraising Support

• Draft compelling

  project proposals, concept notes, grant applications

  , and donor reports.
• Research funding opportunities and support in resource mobilization.
• Work with project teams to collect necessary data, budgets, and inputs.
• Ensure all proposals align with donor requirements and organizational goals.

3. Content Development

• Develop content for reports, brochures, newsletters, presentations, and website pages.
• Create engaging and accurate written, visual, and multimedia content.
• Support development of training materials, manuals, case studies, and success stories.
• Edit and proofread documents to ensure clarity and consistency

4. Social Media Management

• Manage and update all organizational social media platforms (Facebook, Instagram, LinkedIn, Twitter/X, YouTube).
• Develop monthly content calendars and publish regular posts, reels, and updates.
• Respond to comments, messages, and engage stakeholders online.
• Track performance metrics and prepare monthly analytics reports.

5. Communication & Branding

• Ensure consistency in messaging, brand guidelines, and communication strategy.
• Prepare press releases, media kits, and communication briefs.
• Support event documentation including photos, videos, and media coordination.
• Lead internal communication initiatives and maintain communication channels.

6. Coordination & Support

• Work closely with project teams, senior management, and field staff to gather data and success stories.
• Support coordination for events, workshops, and campaigns.
• Assist in developing promotional materials and communication assets.

Required Qualifications

• Bachelor’s/Master’s degree in

  Mass Communication, Journalism, English, Development Studies, Marketing, or related field

  .
• Strong background in

  writing, communication, and digital media

  .

Experience Requirements

• 2–5 years of experience

  in communications, content writing, documentation, NGO/development sector communication, or similar roles.
• Experience in proposal writing and social media management is mandatory.

Required Skills & Competencies

Technical Skills

• Excellent written and verbal communication skills.
• Strong documentation and report-writing skills.
• Proficiency in MS Office, Canva, Google Workspace, and basic graphic design tools.
• Experience with social media platforms and analytics (Meta, LinkedIn, Instagram, Twitter/X).
• Knowledge of proposal writing formats, donor reporting, and fundraising documentation.
• Ability to edit, proofread, and create high-quality content.

Soft Skills

• Strong attention to detail and organizational ability.
• Creativity in developing engaging content.
• Ability to work independently and meet deadlines.
• Good coordination and stakeholder management skills.
• Strong storytelling ability.

Preferred Attributes

• Experience working in NGOs, CSR, education, healthcare, or development sector.
• Ability to handle field documentation (photos, videos, interviews).
• Knowledge of branding, advocacy, and digital campaigns.