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Capgemini
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Communication Coach

Communication Coach

Capgemini

3 - 6 years

5 - 9 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

voice and accent training training csat communication training coaching process training soft skills accent training behavioural training corporate training training management soft skills training customer service training personality development

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Graduate in any discipline

Certification in communication training preferred

Strong command of English (verbal and written)

Experience in coaching technical support or customer service teams

Familiaritywith audit frameworks for calls and emails

Ability to designand deliver engaging training modules

Excellent interpersonal and feedback skills

Performance Metrics

Improvement in CSAT scores post-training

Reduction in bottom quartile performers

Audit compliance and feedback implementation rate

Training effectivenessmeasured via post-assessment scores

About The Role - Grade Specific
Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

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Communication Coach