Commissioning Service Engineer

Company Description:

We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the Indian market at an affordable price utilizing its local sourcing and manufacturing capabilities.

Let's talk numbers We are currently the market leader in India across the e-bike category and are just on the verge of announcing our series C. Having grown from a team of 5 to 150+ across the globe, from a small garage to offices across 15 countries and clocking in INR 300+ Cr revenue in first three years of operations. We have raised series B from global investors. We think this is a great start to our exciting journey.

We think this is a great start to our exciting journey.

Come, join us, help us transform the world, mobility and have a blast while doing it! Think you are the right fit? Feel free to apply!

Job Summary:

As a Commissioning Service Engineer, you will be the first point of contact for customers who require assistance assembling their new EMotorad e-cycle. You will guide them step-by-step over the phone, video calls, or chat to ensure proper setup and optimal functioning of the bike. Your role is critical in ensuring a smooth customer onboarding experience and reducing the need for in-person technical assistance.

Key Responsibilities:

Provide real-time guidance to customers via calls, video, or chat to assist in the unboxing, assembly, and initial setup of EMotorad e-cycles.

Troubleshoot basic issues during assembly, including mechanical and electrical components like battery setup, throttle connections, and brakes.

Use simple language to walk non-technical customers through the setup process.

Document common issues and contribute to FAQs and assembly manuals.

Coordinate with the service or logistics team in case of missing/damaged parts or escalations.

Track and report assembly-related trends or feedback to improve product design and instructions.

Stay updated on the latest EMotorad models, tools, and customer support techniques.

Requirements:

Diploma or Bachelor’s degree in Mechanical/Electrical Engineering or related field.

1–3 years of experience in customer service, technical support, or commissioning preferably in the electric vehicle or bicycle industry.

Excellent communication and interpersonal skills in English (and regional languages preferred).

Ability to explain technical concepts clearly to a non-technical audience.

Patience, empathy, and problem-solving mindset.

Experience with CRM tools, service ticketing platforms, or remote assistance tools is a plus.

Nice to Have:

Familiarity with EMotorad products or similar e-cycle brands.

Previous hands-on experience assembling or repairing bicycles or e-bikes.

Ability to create video demos or walkthrough content.