Commercial Service GM

Job Title:

Commercial Vehicle Service General Manager

Location:

Chhatarpur

Department:

Service Department – Commercial Vehicles

Reports To:

Director of Operations / General Manager / Dealer Principal

Job Summary:

We are seeking an experienced and results-driven Commercial Vehicle Service General Manager to oversee and manage the service operations of our commercial vehicle department. This leadership role is responsible for ensuring operational efficiency, customer satisfaction, employee development, and profitability. The ideal candidate has a strong background in commercial vehicle maintenance and repair, team leadership, and service process optimization.

Key Responsibilities:

• Lead and manage daily operations of the commercial service department, including technicians, service advisors, parts staff, and support roles.
• Ensure the department meets or exceeds performance goals related to customer satisfaction, revenue, profitability, and efficiency.
• Oversee scheduling, diagnostics, repairs, inspections, and preventive maintenance of commercial vehicles.
• Monitor and improve KPIs (e.g., labor hours, parts usage, technician productivity, first-time fix rate).
• Drive high levels of customer service by ensuring prompt, professional communication and quality workmanship.
• Ensure compliance with safety regulations, environmental policies, and company standards.
• Develop and implement service strategies, workflow improvements, and cost-control measures.
• Manage relationships with fleet customers, vendors, and warranty providers.
• Hire, train, mentor, and evaluate service department staff.
• Oversee warranty claims, parts ordering, and inventory management.
• Prepare budgets, forecasts, and financial reports for upper management.
• Maintain cleanliness, organization, and safety of the service facility.

Job Type: Full-time

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Work Location: In person