Collections Specialist

Business Collections Agent (1st Party Support – Supply Chain)

Key requirements : -

-Fluent English

-high production

-ability to take feedback and constructive criticism

-attention to detail

-willingness to learn

-adaptive to change

-relationship building skills (particularly with sales)

-not afraid to make outbound calls and hiding behind email

-client portal experience/multi-tasking in different systems

This is a full-time, work-from-home position supporting a global supply chain company.

The role requires working closely with internal stakeholders, especially Sales teams, and engaging with clients through both calls and system portals. Candidates must demonstrate fluent English communication skills and be comfortable working in dynamic, feedback-driven environments.

Agent must have laptop and good internet connection.

• Manage collections of outstanding accounts receivable from existing clients.

• Review and monitor open accounts for collection efforts.

• Make outbound collection calls in a professional manner while preserving and improving client relationships.

• Resolve billing issues and reduce account delinquency promptly.

• Communicate payment confirmations accurately and follow up with the CashApps or relevant teams as needed.

• Update internal systems, client portals, and order statuses diligently.

• Document collection activities, track metrics, and provide timely follow-ups.

• Work across multiple systems and manage multiple tasks efficiently.

• Fluent in English – written and spoken.

• Strong attention to detail and high standards for data accuracy.

• High production mindset with strong time management and multi-tasking capabilities.

• Adaptive to change and open to continuous learning.

• Comfortable with making outbound calls and proactive in communication (not reliant solely on email).

• Relationship-building skills, especially with internal teams like Sales.

• Willingness to receive and act on feedback and constructive criticism.

• Experience in client portal usage and working across multiple systems.

• Ability to analyze, problem-solve, and follow through independently.

• Prior experience in 1st or 3rd Party Commercial Collections.

• Background in accounts receivable, invoicing, or finance roles.

• Proficiency in MS Word and Excel.

• 100% Work-from-Home setup – no commute required.

• Structured training and ongoing support.

• Basic medical insurance coverage.

• Paid Annual Leave and Medical Leave.

• Competitive fixed salary plus performance-based variable commissions.