Collections Specialist

Job Title: Collection Specialist

Location: Richmond Town, Bengaluru, Karnataka (Onsite)

Shift: 4 pm to 1 am IST

We are seeking experienced Accounts Receivable (AR) Callers US Collections with a strong background in customer follow-ups, collections strategy, dispute resolution, and credit control. This role requires high ownership, self-learning ability, and the capability to manage high-volume AR portfolios independently.

If you have hands-on experience working with US customers, managing Net 30/60/90 portfolios, and driving collection outcomes in a manufacturing environment, this opportunity is for you.

Key Responsibilities:

• Manage 400+ customer accounts per AR with end-to-end collections ownership.
• Make outbound calls to US customers and follow up on outstanding invoices.
• Achieve $20M monthly collection targets (4050% within the team).
• Resolve disputes, track payment commitments, and escalate high-risk accounts.
• Work extensively through email follow-ups and maintain a 400+ call volume per week.
• Monitor AR aging buckets: Net 30 / 60 / 90 days.
• Collaborate cross-functionally with sales, finance, and customer service teams.
• Update records accurately in Infor LN and maintain reports in Excel.

Required Experience & Skills

• Strong background in Collections
• Experience in the Manufacturing industry is highly preferred.
• Shared services: 2nd preference
• Must be a self-learner with strong analytical skills.
• Excellent communication and negotiation skills.
• Strong Excel expertise: Formulas, Pivot Tables, Power Query.
• Experience handling large global customers and high-value portfolios.