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Collections Specialist

Collections Specialist

Reveal

1 - 5 years

4 - 7 Lacs

hyderabad

Posted:22 hours ago| Platform:

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Skills Required

business administration health insurance dispute resolution analytical billing customer service customer experience accounts receivable salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a detail-oriented and proactive Collections Specialist to join our finance team. The ideal candidate will be responsible for ensuring timely collections, managing customer communications, maintaining accurate records, performing cash applications, coordinating dispute resolution, and maintaining key data and tags in our collections system. This role requires a blend of analytical skills, strong written communication, customer service expertise, cross-functional collaboration and familiarity with financial platforms such as Salesforce and NetSuite.
From your seat in our beautiful new office in Hyderabad, India you will have access to many teammates to help respond to clients timely. Please be aware that this is a hybrid role (3 days in office, 2 days work from home).

Responsibilities Duties

Monitor and analyze Accounts Receivable aging reports to identify overdue accounts and prioritize outreach efforts.
Reach out to customers (primarily through email) and record clear, detailed notes in the collections system.
Maintain accurate customer status, follow-up actions and tags in the collections system to support effective reporting and prioritization.
Communicate clearly and effectively with customers to resolve issues related to payments and account balances.
Coordinate with the Billing team to investigate and resolve customer disputes related to invoicing, usage, or other billing inaccuracies.
Access NetSuite to retrieve and analyze invoice data, ensuring that billed amounts are accurate and align with contract terms.
Use Salesforce to review customer contracts and billing terms to support accurate collection efforts.
Perform cash application by validating remittance details and accurately matching incoming payments to outstanding invoices, helping to ensure clean AR balances and prevent unapplied cash.
Research and resolve unapplied payments, short payments, and misapplied payments while maintaining proper documentation.
Collaborate closely with internal teams including Billing, Sales, and Finance to improve customer experience and reduce outstanding AR.

Education Experience

bachelors degree in finance, Accounting, Business Administration, or a related field.

Characteristics

Strong English communication skills, both written and verbal, with a focus on email interactions.
Ability to handle sensitive customer interactions professionally and articulate complex information clearly and confidently.
Strong organizational skills with the ability to manage multiple priorities and follow-ups effectively.
Analytical mindset with strong attention to detail and a proactive approach to problem-solving.
Ability to work independently and thrive in a fast-paced environment.

Benefits and Perks including but not limited to:

Medical Health Insurance coverage for employees and direct dependents

Paid holidays as per company policy and national guidelines

Pension contributions as per applicable laws

Hybrid schedule to promote work-life balance.

Friendly, collaborative work environment with ample opportunity for professional development.

The total compensation (CTC) offered to employees comprises two key components, a fixed component, and a performance-based variable bonus.

The fixed component represents the guaranteed portion of an employee s compensation. It includes base salary and other fixed allowances as applicable.

A performance-based variable bonus is an integral part of the overall compensation and is directly linked to both individual performance and overall company performance, as defined under the company s policy.

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Collections Specialist