Collections Specialist

As a Collections Specialist at Wipro, your primary objective is to deliver high-quality support throughout the collections process. Your core responsibilities will include: - Proactively addressing and resolving client issues through direct engagement or timely escalation to maintain compliance with established process Service Level Agreements (SLAs). - Maintaining a strong focus on customer satisfaction, retention, and ensuring accurate handling of information to streamline operations. Qualifications required for this role include: - A minimum of 1 year of experience in collections across any sector, demonstrating a solid understanding of the collections process. - Preferably 2 years of contact center experience showcasing your ability to handle customer inquiries effectively. - Educational background: College Graduates or High School Graduates are encouraged to apply. - Exceptional oral and written communication skills, complemented by effective listening abilities. - A customer-centric approach emphasizing empathy and understanding in all interactions. - Strong attention to detail to ensure accuracy in data management and reporting. - Proficiency in computer applications, specifically MS Office and a good understanding of internet-based tools. - Ability to handle customer interactions politely and professionally to instill confidence. - Flexibility to work in shifts, accommodating varying schedules as needed. - Dependable and goal-oriented with a proven ability to meet targets. - Desirable: Insight into self and others to foster effective communication and teamwork. In this role, your responsibilities will include: - Managing delinquent accounts and executing dedicated collection activities with sensitivity and professionalism. - Engaging with customers through calls to update them on their account status and facilitate the collection of overdue amounts. - Skillfully negotiating with customers in a firm yet respectful manner to achieve successful resolution of outstanding debts. - Updating internal systems and documenting service requests based on customer interaction feedback. - Consistently adhering to relevant laws and regulations in all collection activities to maintain ethical standards. - Coordinating effectively with internal departments and external partners to gather necessary information for customer inquiries. - Ensuring that each customer receives the right service to enhance satisfaction and trust. Wipro is building a modern end-to-end digital transformation partner with bold ambitions. As part of Wipro, you will have the opportunity to reinvent yourself, your career, and your skills. Join a business powered by purpose that encourages you to design your own reinvention and realize your ambitions. Applications from people with disabilities are explicitly welcome.,