Collections Specialist

3 - 5 years

5 - 7 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Join Us as a Collection Specialist!

Collection Specialist

Why You ll Love Working Here:

At ORBCOMM, we connect the world through intelligent IoT solutions and the finance team plays a critical role in keeping our global operations running smoothly. As part of this team, you ll work closely with international clients, cross-functional internal teams, and a collaborative group of finance professionals.

You ll enjoy the challenge of working in a global environment where each interaction helps maintain strong customer relationships and financial stability. We offer continuous learning, career growth, and the opportunity to be part of a high-impact function that directly supports the company s success.

office-based, night-shift role

What You ll Do:

As a Collection Specialist, you ll be responsible for managing and reducing outstanding receivables while ensuring a smooth and customer-friendly collections experience. Your responsibilities will include:

  • Manage end-to-end collections for assigned accounts by contacting international clients via phone and email.
  • Monitor overdue invoices, follow up on outstanding payments, and ensure timely collection.
  • Maintain accurate records of all communications and payment arrangements.
  • Collaborate with internal teams such as Sales, Finance, and Customer Support to resolve billing issues and disputes.
  • Analyze customer payment behaviour and recommend corrective actions when necessary.
  • Prepare regular reports on collection progress, aging, and risks.
  • Ensure adherence to company policies, SLA commitments, and compliance standards.
  • Build strong customer relationships through professional, clear, and proactive communication.
  • Support continuous process improvements to drive efficiency in AR and collections.

Who You Are:

You re a relationship-driven communicator with excellent follow-up skills and the ability to handle sensitive financial conversations with professionalism.

If you have:

  • 3 5 years of experience in collections

    (Required)
  • Experience working with international clients

    (Required).
  • Strong verbal and written communication skills in English (Required).
  • Hands-on experience in

    Accounts Receivable (AR)

    processes..
  • Ability to negotiate, influence, and manage difficult conversations
  • Strong attention to detail and organizational skills..
  • Comfort with night-shift work to support global customers (Required)
  • Good understanding of billing, invoicing, and collection tools..
  • Proficiency in Microsoft Office Suite and financial systems.
  • A collaborative mindset, ownership mentality, and resilience under pressure.
  • A Bachelor s degree in Finance, Accounting, Business, or related field (preferred).
  • Leverage AI-enabled tools and automation to support daily tasks and productivity.
  • Commitment to continuous learning in digital and AI literacy.

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Orbcomm Technologies

Software Development

Rochelle Park New Jersey

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