Collections Manager

Job Description

Job Title : Collections Manager Two-Wheeler Finance Location : Haryana/ Bihar / Jharkhand Department : Collections Reporting to : Regional Collections Head / National Collections Head Job Purpose : To manage and drive collections for the two-wheeler loan portfolio within the assigned territory. Ensure timely recovery of overdue accounts while maintaining customer relationships and minimizing credit losses. Key Responsibilities : 1. Collections Management : Drive collections for 090+ DPD buckets , focusing on early and late-stage delinquency. Monitor and track bucket-wise performance , ensuring targets are met across all aging categories. Review daily collection MIS and take necessary action to minimize roll-forwards and write-offs. 2. Agency & Field Team Handling : Manage and motivate a network of collection agencies and in-house executives . Allocate accounts effectively based on geography, capacity, and performance. Conduct regular reviews, audits, and performance checks for agencies and field teams. 3. Legal & Recovery Initiatives : Coordinate with the legal team for initiating recovery actions under SARFAESI, arbitration, or legal proceedings wherever applicable. Ensure repossession of vehicles in compliance with company policy and regulatory norms. 4. Customer Interaction & Resolution : Ensure timely resolution of customer queries, disputes, and grievances related to collections. Engage with high-ticket or high-risk accounts directly for settlement or restructuring if required. 5. Process Compliance & Reporting : Ensure adherence to internal collections policies, RBI guidelines, and fair practices code. Submit timely reports on collections performance, agency productivity, and recovery costs to higher management. Key Skills & Competencies : Strong understanding of two-wheeler loan products and delinquency management . Experience in handling collections agencies , repossession , and legal recovery . Excellent people management, negotiation, and communication skills. Proficiency in MS Excel, MIS, and field operations tools. Qualifications : Graduate/Post-Graduate in any discipline (MBA preferred). 510 years of experience in retail finance collections, preferably with a focus on two-wheeler loans .