An Executive - Cross Sell role focuses on increasing revenue by persuading existing customers to purchase additional or upgraded products or services. Here are some key aspects of the job: Roles and Responsibilities Customer Analysis : Understanding customer needs and preferences to craft targeted cross-sell recommendations. Product Knowledge : Having deep knowledge of the company's offerings to suggest relevant products. Sales Strategy : Developing and executing cross-selling strategies to maximize revenue. Relationship Management : Building strong relationships with customers to enhance trust and loyalty. Performance Tracking : Monitoring sales metrics and customer feedback to refine cross-selling approaches. Skills Required Strong communication and negotiation skills. Analytical mindset to assess customer behavior. Ability to work with CRM tools and sales software. Problem-solving and adaptability in dynamic sales environments.
Job Title : Collections Manager Two-Wheeler Finance Location : Haryana/ Bihar / Jharkhand Department : Collections Reporting to : Regional Collections Head / National Collections Head Job Purpose : To manage and drive collections for the two-wheeler loan portfolio within the assigned territory. Ensure timely recovery of overdue accounts while maintaining customer relationships and minimizing credit losses. Key Responsibilities : 1. Collections Management : Drive collections for 090+ DPD buckets , focusing on early and late-stage delinquency. Monitor and track bucket-wise performance , ensuring targets are met across all aging categories. Review daily collection MIS and take necessary action to minimize roll-forwards and write-offs. 2. Agency & Field Team Handling : Manage and motivate a network of collection agencies and in-house executives . Allocate accounts effectively based on geography, capacity, and performance. Conduct regular reviews, audits, and performance checks for agencies and field teams. 3. Legal & Recovery Initiatives : Coordinate with the legal team for initiating recovery actions under SARFAESI, arbitration, or legal proceedings wherever applicable. Ensure repossession of vehicles in compliance with company policy and regulatory norms. 4. Customer Interaction & Resolution : Ensure timely resolution of customer queries, disputes, and grievances related to collections. Engage with high-ticket or high-risk accounts directly for settlement or restructuring if required. 5. Process Compliance & Reporting : Ensure adherence to internal collections policies, RBI guidelines, and fair practices code. Submit timely reports on collections performance, agency productivity, and recovery costs to higher management. Key Skills & Competencies : Strong understanding of two-wheeler loan products and delinquency management . Experience in handling collections agencies , repossession , and legal recovery . Excellent people management, negotiation, and communication skills. Proficiency in MS Excel, MIS, and field operations tools. Qualifications : Graduate/Post-Graduate in any discipline (MBA preferred). 510 years of experience in retail finance collections, preferably with a focus on two-wheeler loans .
Eligibility: LLB from a recognized university Minimum 2+ years of experience in Legal Recovery Mechanism Hands-on experience in Write-off & Loss on Sale portfolios Strong understanding of 138 NIA, 25 PASA, Arbitration & Conciliation Act, and Criminal Law Willingness for field visits, police station follow-ups, and court appearances when required Open to inter-district and interstate travel Key Responsibilities: Drive legal recoveries across Bucket X, 1, 2, NPA, Write-off, and Loss on Sale portfolios Represent the company legally using Power of Attorney in court proceedings & repossessions Manage and empanel state & district-wise advocates Handle valuation, auction, and sale of repossessed vehicles (Sec. 9) Conduct Lok Adalat, conciliation camps, and police complaints/FIR filings as needed Oversee billing and coordination with legal vendors Work closely with the Collections Team for recovery support and decisioning on LAP cases !