Collections Manager I

Job Description

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Responsible to manage Order to Cash operations that follow the services billing process, starting from order acceptance to invoicing / revenue recognition. Expected to lead multiple teams overseeing Order to Cash operations for several countries across the globe ensuring that the necessary NCR Voyix guidelines, policies and internal procedures are complied with, and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include Sales, Field Services, Account Support and Accounting Teams as well as Customer operations. Responsible for the following major activities: Coordination of order processing and billing activities for multiple countries Supervision and daily task management of Solution and Services Order Management Teams overseeing the following areas: Order Management that covers order acceptance, order processing, setting up order criteria, processing order changes and cancellations Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system Adhering to the procedures in compliance with NCR Voyix policies Reconciliation and reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices Providing internal and external audit support as requested Qualifications: Basic Qualifications Bachelor s degree in Accounting, Finance, or other related Business discipline, required. 7+ years of experience. Minimum of 3-5 years of experience in international shared service type of organization with at least 2 years in a managerial role, preferably within Order to Cash operations. Ability to work collaboratively with other team members (Business Representative, Accounting, Tax or Audit Teams) as well as with customer directly Strong problem solving and customer service skills Ability to communicate well with all involved parties on different level of the process Dedication Strong sense of accountability High sense of urgency Must possess a passion for delivering excellent service and problem solving Language skills (English) Preferred Qualifications Outsourced exposure or experience strongly preferred Global/Multinational experience strongly preferred Analytical skills