Collections Lead

As a Collections Team Lead, your role involves overseeing a group of Collections Analysts to drive day-to-day operations and ensure the team meets collection targets, customer satisfaction, and compliance standards. You will be the first line of leadership in guiding, coaching, and supporting team members for operational excellence and accurate execution of collection strategies. Key Responsibilities: - Lead, coach, and motivate Collections Analysts to exceed collection goals and KPIs. - Provide guidance on complex collection cases in line with company policy. - Monitor daily collection activities, prioritize workload, and ensure timely follow-ups. - Conduct regular performance check-ins, offer feedback, and support employee development. - Assist the Manager in implementing process improvements and best practices. - Prepare summary reports on team performance, delinquency trends, and efficiency. - Ensure adherence to internal controls, compliance, and data privacy regulations. Qualifications: - Bachelor's degree in Business, Finance, Accounting, or related field. - Minimum 5 years experience in Accounts Receivable or Collections, with at least 2 years in a lead role. - Strong understanding of collection processes, dispute management, and account reconciliation. - Excellent communication and interpersonal skills for managing stakeholders. - Analytical mindset for data interpretation and process improvement recommendations. - High attention to detail and problem-solving ability in a fast-paced environment. - Experience with Salesforce.com or similar CRM/ERP system preferred. In this role, you will need competencies in: - Leadership & Coaching: Guiding, developing, and motivating team members. - Operational Excellence: Ensuring efficiency, accuracy, and continuous improvement. - Cross-Functional Collaboration: Working effectively with Sales, Billing, Legal, and Credit teams. - Accountability: Owning team outcomes and driving consistency in performance.,