Collections Lead

Job Description

About AlphaSense: . ! About AlphaSense: The world s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. About the Role: The Collections Lead is responsible for managing and optimizing the collections process, ensuring timely payment of outstanding invoices, and maintaining positive relationships with our clients. They will be the primary contact on the accounting team for both internal and external stakeholders around matters related to billing. The position reports to the Sr. Manager of Billing & Collections. What You ll Do: Efficiently manage the end-to-end collections process, including identification and resolution of overdue accounts. Implement effective strategies to minimize outstanding receivables and improve cash flow. Provide excellent customer service by addressing client inquiries and concerns related to billing and collections in a timely and professional manner. Collaborate with internal teams to resolve customer issues and ensure a positive customer experience. Maintain accurate and up to date records of all collection activities, communications and payment arrangements. Manage and maintain supplier relationships, including registration on portals, tax information, onboarding forms, and verification of banking details. Proactively identify opportunities for process improvements in the collections workflow. Generate reports to track and analyze collection performance. Performs other related duties as assigned. Who You Are: Associate s or Bachelor s degree (preferred). Proven experience as a Collections Specialist or similar role. Strong understanding of A/R processes and billing systems. Exceptional customer service and communication skills. Detail oriented with a high level of accuracy. Professional demeanor and strong work ethic. Ability to work independently and collaboratively in a team environment. Proficient in Excel and Netsuite preferred. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @ alpha-sense.com email address. If you re unsure about a job posting or recruiter, verify it on our Careers page . If you believe you ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.