Collections Coordinator

As a Customer Support Executive at Renol Polychem Limited, your role involves responding promptly to customer queries via chat, calls, and email. You will be responsible for maintaining records of customer interactions, processing customer accounts, and filing documents. Additionally, cold calling and escalating unresolved issues to the appropriate department are key responsibilities. Key Responsibilities: - Respond promptly to customer queries via chat, calls, and email. - Maintain records of customer interaction, process customer accounts, and file documents. - Conduct cold calling activities. - Escalate unresolved issues to the appropriate department. Qualifications Required: - Proven experience in customer support or related roles. - Excellent verbal and written communication skills. - Proficiency in handling customer interactions through chat, calls, and emails. - Strong follow-up skills. - Strong problem-solving and analytical skills. - Patience and empathy while dealing with customers. - Knowledge of Miracle Software is a must. Join Renol Polychem Limited to be a part of a globally recognized manufacturer and supplier of masterbatch products, and utilize your customer support skills to enhance customer satisfaction.,