Collections Agent

Company Description

DavinCred helps businesses build stronger financial outcomes through smart collections, customer services, and backend support solutions. With years of experience in BPO operations, debt recovery, and customer lifecycle management, our goal is to provide modern, ethical, and effective solutions that improve recovery rates while strengthening customer trust. Our services include debt collection and recovery solutions, customer support and retention services, backend operations and process management, and insurance and financial services assistance. We combine technology, strategy, and human empathy to deliver results that matter.

Role Description

This is a full-time, on-site role for a Collections Agent located in Mohali district. The Collections Agent will be responsible for managing debt collection processes, communicating with customers to negotiate and recover outstanding debts, and providing exceptional customer service. Additionally, this role involves cash collection, tracking finance records, and ensuring compliance with regulatory guidelines.

Qualifications

• Debt Collection and Cash Collection skills
• Strong Communication and Customer Service skills
• Basic understanding of Finance principles
• Proficiency in using collection software and CRM systems is preferred
• Ability to work independently and meet targets
• High school diploma or equivalent required; higher education in finance or related field is a plus
• Experience in a BPO or collections environment is advantageous