Collections Agent

Company Description

DavinCred specializes in empowering businesses by providing advanced debt collection, customer service, and process management solutions. Leveraging years of expertise in BPO operations and customer lifecycle management, DavinCred focuses on ethical, tech-driven approaches to enhance recovery rates and build customer trust. Their service portfolio includes debt collection, customer retention, backend support, and financial service assistance. By integrating strategy, technology, and empathy, DavinCred is committed to delivering impactful solutions that foster business growth and credit confidence.

Role Description

This is a full-time, on-site role for a Collections Agent located in the Mohali. The Collections Agent will be responsible for managing day-to-day debt recovery processes, handling customer communications, and ensuring efficient cash collection. The role involves interacting with clients to resolve outstanding balances, maintaining accurate records, and providing exceptional customer service while adhering to ethical guidelines.

Qualifications

• Proficiency in Debt Collection and Cash Collection processes
• Strong skills in Communication and Customer Service
• Basic knowledge of Finance principles and practices
• Ability to work collaboratively in a fast-paced team environment
• Attention to detail, high ethical standards, and problem-solving abilities
• Previous experience in debt recovery or a related field is a plus
• High school diploma or equivalent; additional certifications in finance or customer service are advantageous