Company Description DavinCred helps businesses build stronger financial outcomes through smart collections, customer services, and backend support solutions. With years of experience in BPO operations, debt recovery, and customer lifecycle management, our goal is to provide modern, ethical, and effective solutions that improve recovery rates while strengthening customer trust. Our services include debt collection and recovery solutions, customer support and retention services, backend operations and process management, and insurance and financial services assistance. We combine technology, strategy, and human empathy to deliver results that matter. Role Description This is a full-time, on-site role for a Collections Agent located in Mohali district. The Collections Agent will be responsible for managing debt collection processes, communicating with customers to negotiate and recover outstanding debts, and providing exceptional customer service. Additionally, this role involves cash collection, tracking finance records, and ensuring compliance with regulatory guidelines. Qualifications Debt Collection and Cash Collection skills Strong Communication and Customer Service skills Basic understanding of Finance principles Proficiency in using collection software and CRM systems is preferred Ability to work independently and meet targets High school diploma or equivalent required; higher education in finance or related field is a plus Experience in a BPO or collections environment is advantageous
Company Description DavinCred specializes in empowering businesses by providing advanced debt collection, customer service, and process management solutions. Leveraging years of expertise in BPO operations and customer lifecycle management, DavinCred focuses on ethical, tech-driven approaches to enhance recovery rates and build customer trust. Their service portfolio includes debt collection, customer retention, backend support, and financial service assistance. By integrating strategy, technology, and empathy, DavinCred is committed to delivering impactful solutions that foster business growth and credit confidence. Role Description This is a full-time, on-site role for a Collections Agent located in the Mohali. The Collections Agent will be responsible for managing day-to-day debt recovery processes, handling customer communications, and ensuring efficient cash collection. The role involves interacting with clients to resolve outstanding balances, maintaining accurate records, and providing exceptional customer service while adhering to ethical guidelines. Qualifications Proficiency in Debt Collection and Cash Collection processes Strong skills in Communication and Customer Service Basic knowledge of Finance principles and practices Ability to work collaboratively in a fast-paced team environment Attention to detail, high ethical standards, and problem-solving abilities Previous experience in debt recovery or a related field is a plus High school diploma or equivalent; additional certifications in finance or customer service are advantageous