Collection Team Leader

Our company is currently experiencing rapid growth and is in need of an experienced individual to join us as a collections team leader. If you are interested in being a part of our expanding team, please review the detailed responsibilities and qualifications below. As a collections team leader, you will be responsible for supporting new initiatives and showcasing your ability to manage and lead continuous improvement projects. Your role will involve leading, coaching, and developing employees to ensure a high level of commitment and capability through focused collection routines. Additionally, you will be held accountable for managing team efficiencies and ensuring that efficiency targets are consistently met. It will be your responsibility to oversee team results and ensure that they align with established quality service standards. In this position, you will be managing a team of 10-15 direct reports, providing them with superior leadership and guidance in relation to collection activities. You will serve as a referral point for all Early Collections Low Risk staff and monitor quality trends to address issues and escalations promptly. Furthermore, you will assist in constructing an effective credit control management framework, allocating work assignments, and establishing key performance indicators and performance standards for the team. To qualify for the role of collections team leader, you should be able to provide management to the assigned Credit Control team members and effectively monitor and manage the delinquency portfolio. You must also be responsible for identifying and referring stressed accounts during the monitoring process, as well as ensuring adherence to Credit Control policies and procedures. Additionally, you will need to have a comprehensive understanding of accounting and regulatory provisioning guidelines and calculations, and fulfill monthly and quarterly reporting obligations as defined by the Senior Manager OTC. If you are a self-directed individual who is passionate about driving results and possesses experience in credit/collections operations, this may be the perfect opportunity for you. Excellent analytical and problem-solving skills are essential for this role, as is the ability to develop and implement strategies to minimize net credit losses and improve year-on-year expense results. This is a full-time permanent position with benefits including health insurance and Provident Fund. The work schedule is during the day shift, and performance and yearly bonuses are also provided. The ideal candidate should have at least 1 year of relevant work experience. We look forward to welcoming a dedicated and skilled individual to our team as a collections team leader.,