Collection Specialist (EMEA/US rotational)

The Team / The Business: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

The Impact: This role will be part of the collections team responsible for providing coverage to the US & Canada time zone, specifically for the S&P Dow Jones Indices segment.

What's in it for you: Be part of the growing Global Business Services operations in Manila and be given the opportunity to work in a highly diverse and multicultural environment.

Key Responsibilities

• Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
• Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
• Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
• Working with other business teams including Sales, Order Management and Client Services to solve customer issues that could hinder payment
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Performing other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team

Qualifications:

• At least a Bachelor's degree in any field or relevant discipline.
• Preferably with 3-5 years of experience in Collections, Customer Service, or Billing experience in a Business-to-Business (B2B) environment
• Candidates must have excellent verbal and written English communication, with strong ability to work in global teams.
• Excellent problem solving skill, strong attention to detail, goal oriented are competencies critical to success of this role.
• Commitment to excellent customer service
• Ability to prioritize and manage multiple responsibilities and meet deadlines
• Basic knowledge of MS Office Suite including Excel a plus
• Must be amenable to work in the night shift (US/CA coverage) as well as EMEA shift (This is a rotational shifting) and willing to be based in the Hyderabad Office.