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Atria Convergence Technologies Act
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Collection & Retention Executive

Collection & Retention Executive

Atria Convergence Technologies Act

2 - 7 years

3 - 6 Lacs

jaipur rajasthan india

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

data analysis crm software negotiation skills customer retention debt collection regulatory compliance account management team collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Role & Responsibilities:

Call customers to
remind and follow up on pending payments
.
Act as a
communication bridge
between field executives and team leaders.
Handle
arrears follow-ups
with a consistent approach.
Work with internal teams to
identify and rectify billing errors
.
Analyze unpaid accounts and provide
feedback for corrective actions
.
Follow up with customers for
reactivation of inactive accounts
.

Key Result Areas:

Ensure
100% collection
in terms of both customer count and revenue.
Contribute directly to the company's
profitability and customer retention
.
Maintain high standards of
customer satisfaction and service continuity
.

Education Qualification:

Graduate or equivalent degree in any discipline.

Work Experience:

Minimum
1 6 years
of relevant experience in
Retention, Telecalling, or Customer Care
(Voice Process Inbound/Outbound).
Prior experience in handling
MIS reports and Excel-based tracking
.
Strong understanding of
billing processes and customer account management
.

Additional Requirements:

Proficient in
MS Excel and MS Word
.
Strong communication and interpersonal skills.
Comfortable working in a
telecalling environment
with a high focus on targets.
Ability to
multi-task
and coordinate with both internal teams and customers.
Immediate joiners
or those with a
maximum 15-day notice period
preferred.

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