Senior Technical Manager - Customer Support

14 - 15 years

7 - 12 Lacs

Posted:22 hours ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

  • Understand customer problems and provide timely, effective solutions
  • Implement permanent and reusable fixes to recurring issues
  • Translate requirements into actionable tasks for developers to develop, troubleshoot, and debug software programs
  • Take a hands-on approach to resolve critical production issues within SLAs
  • Analyze application, database, and system logs to perform performance tuning activities
  • Collaborate with delivery managers on project estimations, backlog management, release planning, and delivery timelines
  • Facilitate problem management and root cause analysis (RCA) meetings to implement preventive actions
  • Ensure product quality, compliance with user requirements, and adherence to internal/external audit standards
  • Develop and maintain informative, coherent, and usable project documentation, runbooks, and reports
  • Review and approve patches for release to customer environments
  • Develop reusable tools and productivity improvement solutions for the support team

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