Collection & Retention Executive

Job Title:

Job Summary:

Collection & Retention Executive

Key Responsibilities:

Collections:

• Initiate outbound calls to customers with overdue accounts to recover pending payments.
  
• Educate customers on their dues, payment options, and potential consequences of non-payment.
  
• Record promises-to-pay (PTPs) and follow up to ensure fulfillment.
  
• Update payment status and customer interactions accurately in the system.
  

Retention:

• Identify reasons for customer dissatisfaction or intent to discontinue service.
  
• Offer customized solutions, discounts, or service modifications to retain customers.
  
• Handle service-related grievances and coordinate with internal teams for resolution.
  
• Build rapport with customers and reinforce the value of the product or service.
  

General:

• Achieve daily, weekly, and monthly collection and retention targets.
  
• Maintain high call quality and customer service standards.
  
• Ensure adherence to compliance, privacy, and regulatory guidelines.
  
• Provide feedback to management on recurring customer issues or trends.
  

Requirements:

• Education:

  Minimum Graduate in any discipline.

• Experience:

  13 years in collections, retention, customer service, or telecalling (BPO or service industry preferred).

• Skills:

• Strong communication and negotiation skills.
  
• Good listening and problem-solving abilities.
  
• Customer-focused with a persuasive approach.
  
• Basic computer knowledge and familiarity with CRM tools.
  
• Proficiency in languages as applicable English, Hindi & Telugu].

Why Join Us?

• Fixed salary + attractive incentives on sales performance
• Opportunities for career growth in sales and business development
• Training and development programs to enhance sales skills
• Fun and collaborative work culture.
  

Key Performance Indicators (KPIs):

• Collection Rate / Recovery Efficiency
  
• Retention Rate / Customer Churn Reduction
  
• Call Volume & Productivity
  
• PTP to Payment Conversion Ratio
  
• First Call Resolution (FCR)
  
• Customer Satisfaction Score (CSAT)
  

Interested candidates can directly come for Walk-In location. Contact via 9121803768

On Spot Offer Letter will be released.