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Job description Job Title : Collections Officer ( Female ) Location : Cochin About Us : Santamonica Tours & Travels is a leading organization in the Tours & Travels sector, known for our commitment to excellence and innovation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees can thrive. Job Overview : We are seeking a Collections Officer (Mid-Level) to manage and oversee customer collections and reporting for the Holidays department . This role involves developing and implementing strategies to improve the collections process and providing guidance to junior staff. Key Responsibilities : Oversee and manage customer collections for the Holidays department. Develop and execute strategies to optimize collections processes. Resolve , late payments, and other processing issues. Prepare and present accurate collections reports to management. Receive, track, and record customer payments accurately in the system. Contact customers to request payments, arrange payment plans, and notify them of overdue payments. Prepare routine payment and collections reports for management. Address and resolve issues such as late payments and processing discrepancies. Identify opportunities to streamline collections and payment processes for greater efficiency. Provide mentorship and support to junior staff members. Requirements : Minimum of 2 years' experience in a collections role, preferably in banks or financial institutions. Bachelor's degree in Accounting, Business Management, or a related field. Strong negotiation, communication, and problem-solving skills. Familiarity with debt collection laws, payment plans, and accounting procedures. Proficiency in office and accounting software. Key Skills : Patience, resilience, attention to detail, and excellent written and verbal communication skills. Why Work with Us : At Santamonica, we are committed to creating a supportive and engaging work environment that encourages personal and professional growth. If you have a passion for finance and customer service, this is an excellent opportunity to grow your career in the dynamic travel industry. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Job Type: Full-time Pay: ₹18,500.00 - ₹28,500.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Work Location: In person Application Deadline: 25/05/2025

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Santa Monica Study Abroad

Education Administration Programs

Kochi Kerala

501-1000 Employees

36 Jobs

    Key People

  • John Doe

    CEO
  • Jane Smith

    Director of Programs

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