Collection Officer

The Collection Executive will be responsible for ensuring timely collection of service fees, consultancy charges, documentation fees, and follow-ups with clients whose files are under MSME subsidy, machinery loans, and government scheme processing. This role requires strong communication, field follow-up skills, and a professional approach in handling clients.

Key Responsibilities1. Payment Collection & Follow-Up

• Follow up with clients for pending payments, instalments, and service fees.
• Ensure timely collection as per agreed terms and maintain high recovery efficiency.
• Visit clients (if required) for cheque/cash collection and document pickup.
• Share payment reminders through WhatsApp, calls, and emails.

2. Documentation & Record Management

• Maintain a proper log of collection status and daily follow-ups in Excel/CRM.
• Coordinate with back office for invoice copies, receipts, and client details.
• Update collection reports, ageing summaries, and settlement status.

3. Client Communication

• Communicate politely and professionally with clients regarding outstanding dues.
• Resolve queries related to billing, service fees, scheme progress, or documentation.
• Maintain healthy relations with clients while ensuring timely recovery.

4. Coordination with Internal Teams

• Work closely with the accounts, loan, and subsidy teams for client status.
• Update senior management on daily/weekly collection performance.
• Share timely alerts about clients delaying payments or skipping commitments.

5. Field Visit (If Required)

• Conduct scheduled field visits for collection and documentation.
• Verify client details and maintain transparency in transactions.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment

Work Location: In person