43 Collection Executive Jobs - Page 2

ABOUT ZOLVE Welcome to the financial frontier of limitless possibilities - welcome to Zolve. Were not just a fintech; were architects of a financial revolution, crafting a narrative that transcends borders. At Zolve, we believe in rewriting the rules of finance to empower global citizens, nomads, and dreamers to navigate the world without constraints. Zolve is the world s first cross-border neo-bank which helps migrants get access to credit in the new country based on their home countrys credit score. Zolve s cross-border capabilities enable global citizens to access financial products such as checking accounts, credit cards, remittances, insurance, and loans seamlessly, helping them to be financially free to pursue their ambitions, without limiting the services to a particular country. As we continue to grow into multiple geographies, product lines, and customer segments, we are seeking a dynamic individual to join us and support our journey JOB DESCRIPTION Role: Collections Executive Location: Bengaluru Employment Type: Full-Time We are looking for a motivated and customer-focused Collection Executive to join our team, specializing in the recovery of overdue payments for US-based credit card accounts. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a deep understanding of credit card collections, ensuring compliance with US regulations and delivering effective resolutions for delinquent accounts. RESPONSIBILITIES Collection Activities: Manage assigned portfolios of delinquent US credit card accounts. Contact customers via phone, email, or other communication channels to recover overdue payments. Negotiate payment arrangements or settlements that align with company policies. Account Management: Update and maintain accurate records of collection efforts and outcomes. Identify accounts requiring escalations or legal actions and forward them to the appropriate teams. Regulatory Compliance: Ensure all collection activities adhere to US regulations, including the Fair Debt Collection Practices Act (FDCPA). Handle sensitive customer information in compliance with data protection standards. Customer Service: Address customer queries and concerns regarding their credit card accounts professionally. Educate customers about repayment options and the consequences of non-payment. Performance Reporting: Meet or exceed monthly collection targets and key performance indicators (KPIs). Prepare regular reports on collection progress, payment trends, and account statuses. QUALIFICATIONS Education: Bachelor s Degree in Finance, Business, or a related field Experience: 3-6 years of relevant experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc Experience in developing and enacting debt recovery plans and strategies to prevent losses Technical Skills: Excellent knowledge of various collection techniques Experience in developing and enacting debt recovery plans and strategies to prevent losses KnowledgeofMSOffice, DataInterpretation, databases, and alternate modes of collections Soft Skills: Excellent communication and interpersonal skills Demonstrated experience of being empathetic with customers Problem-solving and critical-thinking skills MORE ABOUT ZOLVE KEY TEAM MEMBERS CAPITALISATION We have raised a total of $311Mn in equity and debt line from marquee investors including Creaegis, HSBC, Accel, Lightspeed, Alkeon Capital, DST Global, CIM and others, achieving Series B funding. If you are interested in having a chat and seeing if we are a great fit for each other, please reach out to [email protected] Zolve is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Key Objective of the Job: To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact. Major Deliverables: Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt. Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action. Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer. Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company. Educational Qualification: Graduate

Key Objective of the Job: To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact. Major Deliverables: Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt. Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action. Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer. Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company. Educational Qualification: Graduate

Key Objective of the Job: To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact. Major Deliverables: Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt. Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action. Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer. Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company. Educational Qualification: Graduate

Key Objective of the Job: To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact. Major Deliverables: Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt. Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action. Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer. Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company. Educational Qualification: Graduate

Vishawas Finvest Private Limited is looking for Collection Executive to join our dynamic team and embark on a rewarding career journey Contacting customers and clients who have outstanding debts to arrange for payment Negotiating payment plans with customers and clients to ensure debts are paid off in a timely manner Providing customers and clients with information about their outstanding debts and the consequences of non-payment Keeping detailed and accurate records of all collection efforts and communications with customers and clients Following up with customers and clients on a regular basis to ensure that they are making payments on time and in accordance with their payment plans Adhering to all applicable laws and regulations related to debt collection, including the Fair Debt Collection Practices Act Excellent communication and negotiation skills

Customer Intimation Banker Receipts Entries Executive Follow up Every month invoices should be sent to customers Deactivate/Activate Credit Limit Customer Queries Credit Note

We are looking for Marketing/Sales executive who is responsible for Order and payment collection from clients. Minimum experience from 6 Months.

(1) Collection of unpaid dues as per specified Target, (2) Systemically following SPURVY process, (3) Discipline, dedication & devotion. Associate KRA : 1. Adherence of CoC (code of conduct) 2. Innovation 3. Leadership attribute demonstration. Required Candidate profile Required language - Bengali, Hindi, English, Tamil, Telegu, Marathi, Gujarati. DRA Certified, Advanced Excel knowledge, Good communication skills.

Responsibilities are Billing Management, Collection Activities, Account Reconciliation, Client Relationship Management, Reporting and Documentation, Compliance and Policy Adherence, Process Improvement, Collaboration and Communication, Debt Recovery. Required Candidate profile - Strong understanding of billing and collection processes. - Excellent communication and negotiation skills. - Knowledge of financial regulations and compliance standards.

(1) Collection of unpaid dues as per specified Target,(2) Systemically following SPURVY process,(3) Discipline, dedication & devotion. Associate KRA :1. Adherence of CoC (code of conduct)2. Innovation3. Leadership attribute demonstration Required Candidate profile Required language - Bengali, Hindi, English, Tamil, Telegu, Marathi, Gujrati. DRA Certified, Advance Excel knowledge, Good communication skills

(1) Collection of unpaid dues as per specified Target, (2) Systemically following SPURVY process, (3) Discipline, dedication & devotion. Associate KRA : 1. Adherence of CoC (code of conduct) 2. Innovation 3. Leadership attribute demonstration. Required Candidate profile Required language - Bengali, Hindi, English, Tamil, Telegu, Marathi, Gujarati. DRA Certified, Advanced Excel knowledge, Good communication skills.

(1) Collection of unpaid dues as per specified Target, (2) Systemically following SPURVY process, (3) Discipline, dedication & devotion. Associate KRA : 1. Adherence of CoC (code of conduct) 2. Innovation 3. Leadership attribute demonstration. Required Candidate profile Required language - Bengali, Hindi, English, Tamil, Telegu, Marathi, Gujarati. DRA Certified, Advanced Excel knowledge, Good communication skills.

(1) Collection of unpaid dues as per specified Target, (2) Systemically following SPURVY process, (3) Discipline, dedication & devotion. Associate KRA : 1. Adherence of CoC (code of conduct) 2. Innovation 3. Leadership attribute demonstration. Required Candidate profile Required language - Bengali, Hindi, English, Tamil, Telegu, Marathi, Gujarati. DRA Certified, Advanced Excel knowledge, Good communication skills.

(1) Collection of unpaid dues as per specified Target, (2) Systemically following SPURVY process, (3) Discipline, dedication & devotion. Associate KRA : 1. Adherence of CoC (code of conduct) 2. Innovation 3. Leadership attribute demonstration. Required Candidate profile Required language - Bengali, Hindi, English, Tamil, Telegu, Marathi, Gujarati. DRA Certified, Advanced Excel knowledge, Good communication skills.

(1) Collection of unpaid dues as per specified Target, (2) Systemically following SPURVY process, (3) Discipline, dedication & devotion. Associate KRA : 1. Adherence of CoC (code of conduct) 2. Innovation 3. Leadership attribute demonstration. Required Candidate profile Required language - Bengali, Hindi, English, Tamil, Telegu, Marathi, Gujarati. DRA Certified, Advanced Excel knowledge, Good communication skills.

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact. Major Deliverables: Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt. Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action. Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer. Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company. Educational Qualification: Graduate

Debt Collection: Candidate should be experienced in collections of various financial products PL/ Home Loan/ Vehicle Loan/ MSME/ LAP/ Credit Cards etc. & should be capable enough to collect the overdue payments by visiting clients at the given address. Account Management: Maintain accurate records of all collection activities and client interactions in the CRM system. Negotiation: Negotiate payment plans and settlements that align with company policies and client capabilities. Compliance: Ensure compliance with relevant laws and regulations regarding debt collection practices. Customer Service: Address client inquiries and disputes professionally and effectively to foster positive relationships. Qualifications: Graduate in any stream or a related field (preferred). Young energetic freshers or experience in field collections (1-3 years). Good communication and negotiation skills. Proficiency and experience with collection software. Ability to work independently and manage time effectively.