1 - 3 years
3 - 5 Lacs
Posted:4 hours ago|
Platform:
Work from Office
Full Time
Contact students, parents, and institutions via phone, email, or in-person visits to follow up on pending payments.
Ensure timely fee collection in line with company policies and monthly targets.
Accurately maintain records of interactions, payment commitments, and follow-ups in the system/CRM.
Address and resolve queries related to payments, receipts, or invoices.
Handle calls politely and maintain an authentic, professional tone.
Understand student needs, resolve concerns, and provide appropriate solutions.
Manage high call volumes efficiently while ensuring quality communication.
Communicate information clearly with a customer-focused and professional approach.
Build and maintain positive customer relationships.
Record details of conversations in spreadsheets and maintain an updated database.
Demonstrate excellent communication and active listening skills with strong command of the English language.
Exhibit strong multitasking, time management, and target-oriented abilities.
Strong communication.
Ability to handle pressure and meet monthly targets.
Customer-centric and empathetic approach.
Good knowledge of MS Excel, Google Sheets, and CRM tools.
Bachelor s degree in Commerce, Business Administration, or related field.
1 3 years of experience in collections, recovery, or tele-calling (preferably in EdTech, BFSI, or service industry).
Freshers with strong communication skills may also apply.
Institute of Management & Technical Studies
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