Collection Associate

Job Description

Location(s): Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN Line Of Business: Finance(FIN) Job Category: Corporate Services Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Collections Associate The Collections Associate will be responsible for the collection of payments via email and phone for invoices from an allocated portfolio of clients. They will be expected to have expertise and experience within the collections function. Skills: Capable of managing and prioritizing high workload volumes Fluency in English is essential Well-developed IT skills including Email, Excel, and PowerPoint Excellent email writing and verbal communication skills Willing to take ownership and pride in the process as well as the team s deliverables Knowledge of Salesforce, SAP, and Teams is helpful Responsibilities: Maintain in collections system accurate records of all statuses/communications with customers Liaise with relevant internal/external teams and follow up as needed to resolve disputes/concerns Reconcile accounts/invoices with local, external accounting teams as needed Send dunning emails Investigate all credit items from the assigned portfolio and submit to the relevant department Support internal adjustment process Attend regular meetings with line manager to discuss assigned portfolio Escalate to line manager any difficult collection circumstances Learn and navigate all process nuances specific to each region Qualifications: At least 2 years of experience in B2B Collections, preferable within a financial / corporate environment