Job
Description
We are looking for a skilled Configuration Management Data Analyst with expertise in ServiceNow to manage, analyze, and optimize configuration data across our organization. The ideal candidate will play a critical role in maintaining the accuracy and integrity of our Configuration Management within ServiceNow, ensuring alignment with ITIL best practices and supporting business decision-making. This role requires a strong background in ServiceNow, analytical capabilities, and a collaborative approach to working with cross-functional teams. Key Responsibilities 1. Configuration Management Administration and Maintenance o Maintain and enhance the ServiceNow CMDB to ensure data accuracy, completeness, and compliance with organizational standards. o Regularly audit configuration data to identify inconsistencies, address gaps, and enforce data governance policies. o Design and implement automated workflows within ServiceNow to streamline data updates and ensure real-time accuracy. 2. Data Analysis and Reporting o Analyze configuration data stored in ServiceNow to identify trends, risks, and opportunities for optimization. o Create and maintain dashboards, reports, and KPIs within ServiceNow to provide actionable insights to stakeholders. o Provide data-driven recommendations to improve IT infrastructure and configuration management processes. 3. Collaboration and Process Improvement o Work closely with IT, operations, and engineering teams to ensure the proper integration of configuration management processes with business objectives. o Act as a subject matter expert for CMDB best practices and ServiceNow capabilities, providing training and support to teams as needed. 4. ServiceNow Development and Optimization o Collaborate with ServiceNow developers to customize CMDB modules, workflows, and scripts based on organizational needs. o Stay up-to-date with ServiceNow platform updates, features, and releases to identify opportunities for improved functionality. o Troubleshoot and resolve technical issues related to ServiceNow CMDB operations. Experience and Qualification * 3+ years of experience in configuration management, data analysis, or CMDB administration, preferably in financial services. * Hands-on experience with ServiceNow, including CMDB module administration and customization. * Strong understanding of ITIL principles, particularly Configuration Management. * Proficiency in creating dashboards, reports, and workflows within ServiceNow. * Bachelor s degree in Information Technology, Computer Science, or a related field.
