Collaboration Support Engineer (Cisco Voice & SBC)

5 - 8 years

0 Lacs

Posted:10 hours ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Collaboration Support Engineer (Cisco Voice)

Location: Hyderabad

Experience: 5-8 years

Immediate joiners preferred.


Primary Skills: Webex calling with SBC(Session border controller)


nsenthil.kumar@genpact.com with Sub of "Cisco Voice" along with notice period.


Responsibilities

Reporting to the IS Operations Manager, Global Network Services the IP Telecommunications Engineer position is responsible for the delivery of network services in a global enterprise environment. The successful candidate must have a detailed knowledge of networking technology with a specialty in Voice over IP technology from Cisco. They must be team oriented and have strong leadership ability. The successful candidate will have a strong focus on attention to detail and will have the authority of character to make sure everything is done correctly and with integrity.


  • Manage and optimize Cisco Webex platforms and Control Hub.
  • Integrate Webex with enterprise systems (e.g., Active Directory)
  • Configuring and troubleshooting PSTN gateways on control hub
  • Core Administration and Provisioning Skills like user management (Adding, modifying, and deleting users (manual, CSV, directory synchronization like Active Directory or Azure AD).
  • Assigning and managing licenses (e.g., Webex Calling Professional, Basic).
  • Configuring user profiles, including names, email addresses, phone numbers, and extensions.
  • Setting up Single Sign-On (SSO) for seamless user authentication.
  • Location Management:Creating and managing locations within an organization ,Configuring location-specific settings like routing prefixes, internal extension lengths, and allowing extension dialing between locations& Managing PSTN gateways and ensuring their secure registration for calling.
  • Engineer should be able to trouble shoot Call quality issue (QOS) with help of control hub Analytics and Reporting tools.
  • It would be plus if engineer can configuring hybrid services for integration with on-premises infrastructure (e.g., Cisco Unified Communications Manager).

Qualifications

Minimum qualifications

Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

Strong technical knowledge on cloud telephony

Preferred qualifications

Strong communicator – English in spoken and written form.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Genpact logo
Genpact

Business Consulting and Services

New York NY

RecommendedJobs for You