Cluster Manager-Pune

As a Cluster Manager in the Retail Stores department, you will be responsible for driving performance across all stores, ensuring operational excellence, and fostering a customer-centric culture. Your role involves leading and managing change initiatives, motivating and leading Store Managers, making data-driven decisions, and enhancing operational processes within the cluster. - Cultivate a customer-centric culture across all stores within the cluster. - Ensure high levels of customer satisfaction by monitoring and enhancing the in-store experience. - Utilize customer conversion data and KPIs to improve customer engagement. - Analyze customer feedback and implement actionable insights to enhance satisfaction and loyalty. - Achieve the sales and profitability targets. - Develop and implement sales strategies tailored to the unique needs of each store. - Monitor and ensure the achievement of sales targets and KPIs across the cluster. - Ensure the quality of customer interactions by training and supporting Store Managers in sales techniques. - Lead and manage change initiatives, ensuring smooth adoption across stores. - Support teams in adapting to new processes, technologies, or organizational shifts. - Motivate and lead Store Managers to achieve operational and sales goals. - Provide ongoing coaching and training to develop team capabilities. - Create an environment of accountability, collaboration, and engagement within the cluster team. - Leverage analytical thinking to assess store performance and identify areas for improvement. - Make operational decisions to address challenges and opportunities within the cluster. - Streamline store operations to improve efficiency and reduce costs. - Act as a SPOC for resource allocation, marketing, talent acquisition, L&D, inventory, and visual merchandising. - Address crisis situations promptly and effectively to minimize disruptions. - Bachelor's Degree - Minimum 6 years of proven experience as a store manager or similar managerial role with a minimum of 2+ years handling 5-6 stores in a reputed organization for a fashion retail brand. - Proven track record of success in achieving sales targets and driving operational excellence. - Strong leadership, communication, and interpersonal skills. - Proven ability to motivate, coach, and develop teams. - Excellent analytical and problem-solving skills. - Proficiency in data analysis and performance reporting. - Excellent organizational and time-management skills. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).,