Cluster Manager - Hotels

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About Role

Cluster Manager – Hotels

Key Responsibilities

• Oversee and manage daily hotel operations including

  Front Office, Housekeeping, Food & Beverage, and Maintenance

  .
• Ensure an outstanding

  guest experience

  from check-in to check-out with consistent service excellence.
• Monitor financial performance,

  prepare budgets, control costs, and optimize resources

  to achieve profitability.
• Implement, review, and ensure compliance with

  Standard Operating Procedures (SOPs)

  , health, safety, and environmental regulations.
• Address and resolve guest concerns, feedback, and complaints professionally and effectively.
• Collaborate with department heads, conduct

  regular operational meetings

  , and maintain high service standards.
• Plan, organize, and manage

  events, conferences, banquets, and special functions

  .
• Lead, mentor, and motivate the team through

  training, coaching, and performance management

  .
• Work closely with the

  General Manager

  to align day-to-day operations with long-term business goals.

Essential Skills & Qualifications

• Bachelor’s degree in

  Hospitality Management / Business Administration

  or related field.
• Minimum

  3–10 years of experience

  in hotel operations, preferably in a managerial role.
• Strong

  leadership and people management skills

  with the ability to inspire and develop teams.
• Solid financial acumen for

  budgeting, forecasting, and cost control

  .
• Excellent

  communication, interpersonal, and problem-solving skills

  .
• Knowledge of

  hospitality software systems

  and modern hotel operations technology.
• Strong understanding of

  health, safety, labor, and environmental regulations

  .
• Flexibility to work in a

  fast-paced environment

  , including weekends and holidays.

Difference from General Manager

General Manager

Work Environment

• Dynamic, guest-focused, and fast-paced environment.
• Requires adaptability, multitasking, and handling operational challenges efficiently.
• Evening, weekend, and holiday shifts may be required.