Cluster manager - City Union Bank

A.

Position Overview

Position Title

Department

Level/ Band

Role Summary

- Visit zones and regions - interact with Zonal Head, Regional Head and Bank branch managers

- Guide and support team to ensure achievement of targets

B.

Geographic Area Covered

Region(s)

Stakeholders Internal

Drive local contests and engagements to engage teams

Keep track of all contests and initiatives launched bank, other insurers and Tata AIA Life

Maintain a strong relationship with Regional Head and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity Managing the relationship between internal team and channel partner so as to foster sales for the company and m aintain utmost levels of responsiveness to requirements from the Channel Partner Aid the bank branches to adopt new processes and technology Team Management Assign target to each RM at a branch level NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix. Ensure team is hands on with each branch and maintains a high engagement level with each member Team development and training Retention of high performing talent Keep ZSM and National Head updated about on ground activities by Bank and competitors

Customer service

E Skills Required

Communication skills

Supervising / Leadership skills Teamwork Skills Influencing skills Relationship Building skills

Decision making skills

F Incumbent Characteristics

Essential

Desired

Qualification

Experience