Cluster Collection Manager, Commercial Vehicle -Rajasthan

Cluster Collection Manager

Role & responsibilities

• Cluster Operations Management:

  
  
• Lead the collections team in the Salem cluster, ensuring timely and efficient collection of dues for commercial vehicle loans.
  
• Oversee the day-to-day collection activities, including field collections, tele-calling, and agency management.
  
• Ensure adherence to all recovery processes and policies for commercial vehicle finance.
  

• Agency and Field Collection Management:

  
  
• Manage and monitor third-party collection agencies and field teams to ensure compliance and target achievement.
  
• Perform regular visits to agencies and field agents to review performance, provide guidance, and ensure smooth execution of collections strategies.
  
• Optimize the cost and performance of the collection agency network.
  

• Target Management & Recovery Strategy:

  
  
• Develop and implement collection strategies to maximize recovery and minimize bad debt.
  
• Set and track collection targets for the team, ensuring monthly/quarterly objectives are met.
  
• Work closely with the credit and legal teams to ensure proper escalation for delinquent accounts.
  

• Customer Relationship Management:

  
  
• Build and maintain relationships with customers to facilitate easy and amicable resolutions for overdue payments.
  
• Negotiate settlement terms and recovery plans for delinquent accounts where applicable.
  
• Address customer grievances and issues promptly, ensuring customer satisfaction and brand loyalty.
  

• Compliance & Reporting:

  
  
• Ensure collections operations are compliant with all relevant regulations and internal policies.
  
• Maintain accurate and up-to-date records of all collections activities, providing timely reports to senior management.
  
• Conduct root cause analysis of collections performance to continuously improve processes.
  

Preferred candidate profile

• Educational Qualification:

  Graduate/Postgraduate in any discipline (preferably in Finance, Business Management, or similar).

• Experience:

  
  
• Minimum 8

  to 12 years

  of experience in

  collections/recovery

  for commercial vehicle loans or similar financial products.
  
• Strong experience in managing a team and handling

  field collections

  and

  agency relationships

  .
  
• Experience in commercial vehicle financing or vehicle asset management is highly desirable.

Interested candidate can drop your email to hem.kanwar@smfgindia.com