Cluster Clinical Operations Manager (Pediatric setups) - Moms Belief

Moms Belief

7 - 12 years

9 - 14 Lacs

agra

Posted:-1 days ago| Platform:

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Skills Required

leadership development team management operational excellence pdf clinical operations sat employee engagement standard operating procedures healthcare operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Cluster Clinical Operations Manager (Pediatric setups) - Moms Belief

Moms Belief Learning Centre is now open in Kukatpally & Gachibowli (Hyderabad), Mayur Vihar (Delhi), Gomti Nagar (Lucknow)

Cluster Clinical Operations Manager (Pediatric setups)

Area of Function:

Parent Management:
Ensure smooth handling of parent inquiries across centres. Build and maintain strong relationships with parents to enhance trust and engagement. Regularly collect and analyse feedback from parents to improve services and satisfaction levels. Promptly address and resolve parent grievances and queries, ensuring a seamless customer experience.
Initial Parent Interaction for Conversion:
Lead initial interactions with parents to communicate the benefits and value of Mom s Belief programs. Drive the conversion of inquiries into enrolment s through consultative discussions .
Child Goal Planning & Journey Management:
Collaborate with therapists to create individualized and measurable goal plans for each child. Oversee the implementation of these plans to ensure every child s journey is seamless and result-oriented. Review child progress periodically with therapists and parents, addressing concerns proactively.
Therapist Coordination & Alignment:
Ensure consistent alignment with therapists to deliver optimal outcomes. Conduct performance reviews, provide feedback, and address any therapist challenges. Plan regular capacity-building sessions to enhance therapist skills and knowledge.
P&L Accountability:
Drive overall profitability of the assigned centers by meeting revenue and expense targets. Set and achieve enrollment targets in line with organizational goals. Monitor financial performance, manage budgets, and take corrective actions to maintain profitability.
Operational Excellence:
Oversee the smooth functioning of operations at all centers in the zone. Implement and uphold standard operating procedures (SOPs) to ensure consistent service delivery. Optimize resource utilization and efficiency across centers to achieve operational objectives.
Team Leadership & Development:
Lead, mentor, and manage centre teams, fostering collaboration and high performance. Drive employee engagement Ensure alignment of centre staff with organisational objectives and core values.
Qualifications:
Bachelor s or master s degree in OT, Psychology, Speech, or a related field. Minimum 7 years of experience in operations or center management, preferably in the healthcare or therapy sector. Strong interpersonal and communication skills. Business Acumen.
Key Competencies:
Leadership and team management. Strategic thinking and decision-making. Empathy and a customer-centric approach. Ability to multitask and manage operations across multiple locations.
Work Environment:
Regular travel to different centers within the assigned zone. Interaction with diverse teams, including therapists, parents, and operational staff. Dynamic and fast-paced, focused on delivering high-quality outcomes.

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Cluster Clinical Operations Manager (Pediatric setups) - Moms Belief

agra

7.0 - 12.0 yrs

INR 9 - 14 Lacs

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