Posted:-1 days ago|
Platform:
Work from Office
Full Time
As a member of the Cloud Telephony team, you will provide sales and consumer operations with day-to-day operational support. On an ongoing basis, you will also work with those teams to design, development, and implement solutions that optimize agent and caller experiences.
Some of the roles responsibilities are:-Create/modify routing profiles, queues, hours of operation, holiday calendars, voicemail messages, prompting, and claim phone numbers as needed.-Lead discovery and design sessions with business owners for requested changes to their instance.-Collaborate with developers and architects to create solutions that meet business needs.-Provide QA prior to and testing during solution implementation.-Utilize survey data to improve caller experience.
-Review reporting to identify patterns, trends, and potential issues that need to be solutioned.-Lead PoCs, create low-level design documents, and provide solution demonstrations upon request.
Photon
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