31 Ivrs Jobs

Role & responsibilities ob Title: Performance Tester IVRS (Interactive Voice Response System) Role Summary: Responsible for planning, designing, executing, and analyzing performance and load tests for IVRS applications to ensure optimal system performance, scalability, and reliability. Key Responsibilities: Analyze IVRS architecture, call flow, and integration with backend systems. Design and develop performance test scripts for IVR call scenarios using tools like LoadRunner, JMeter, or Hammer CallMaster. Execute load, stress, endurance, and spike tests to assess IVR response time and call-handling capacity. Identify performance bottlenecks across telephony, middleware, and backend component...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Connect Good to have skills : NA Minimum 12 year of experience is required Educational Qualification : 15 years full time education Summary :A seasoned technology leader with deep expertise in Amazon Connect and AWS ecosystem, responsible for driving contact center modernization initiatives. Proven ability to lead cross-functional teams, deliver enterprise-grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. Lead the end-to-e...

You have expertise in Advance Excel, DMS, IVRS, LMS, Salesforce, Wordpress Websites, and Powerpoint. Previous experience in mass cars, big database management companies, call centers, or handling larger volumes in MIS is preferable. The role requires 2-4 years of experience and is based in Ahmedabad. The minimum qualification expected is graduation.,

Site Specialist II - India - Office with Flex ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Site Specialist II to join our dynamic team. As a Site Specialist II, you will be responsible for supporting site activation activities, vendor coordination, and documentation processes to enable successful project delivery. This is an excellent opportunity for someone with foundational clinical operations experience looking to advance their career within a global,...

The Senior Manager is responsible for strategic oversight, implementation, and support of clinical systems and the associated operational use of these systems as part of client engagements within the Data Services business unit. The Senior Manager, Clinical Programming will provide direction and manage staff associated with the various clinical systems in place as well as ensure the team provides quality deliverables on time and within budget. The Senior Manager, Clinical Programming must possess a thorough understanding of clinical applications and be able to apply technology to solve problems and enhance the experience of the internal and external system users. Key Tasks & Responsibilities...

3+ years working with AWS Connect/TATA Insta CC, including executing and exporting reports, conducting analytics, and troubleshooting setup failures. 3+ years supporting/creating Amazon Connect or TATA Insta CC components, such as routing profiles, queues, and agent management. Strong understanding of call center operations, IVRs, routing strategies, and contact flows. Lead discovery and design sessions with business owners and be able to translate those requirements into best-in-class solutions with dev and architecture. Proven record of developing PoCs, creating design documents, and executing demonstrations. Preferred experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rek...

6+ years of experience of IVR testing. Must have knowledge in manual testing & Strong knowledge of software QA methodologies tools and processes in writing clear concise and precise test cases and executing them. Document test cases Perform and document risk analysis. Research and analyse product features being tested. Create detailed comprehensive and well-structured test plans and test cases Access and analyse requirements using IVR callflow diagrams. Should have experience of IVR testing and banking domain knowledge. End To End IVR testing experience will be beneficial from call dialling in IVR till call transfer to an agent. Added advantage if candidate have experience in testing Voice B...

About The Role Skill required: Clinical Data Services - Clinical EDC Build Designation: Clinical Data Svs Sr Analyst Qualifications: BSc/Master of Pharmacy Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life en...

About The Role Skill required: Clinical Data Services - Clinical EDC Build Designation: Clinical Data Svs Analyst Qualifications: BSc/Master of Pharmacy Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabl...

Provide expert support and functional and technical knowledge to ensure the scientific integrity/validity for clinical development, early development, and/or research projects Participate in the full lifecycle of producing key data and/or reports in support of data review reporting development including evaluation of requirements, design specifications, interface to programmers, report programming, coordinate validation and rollout activities along with providing quantitative analytical support Provide statistical support for regulatory submissions including planning, analysis and reporting of clinical safety and efficacy summaries May also provide statistical support to research or other R&...

Provide expert support and functional and technical knowledge to ensure the scientific integrity/validity for clinical development, early development, and/or research projects Participate in the full lifecycle of producing key data and/or reports in support of data review reporting development including evaluation of requirements, design specifications, interface to programmers, report programming, coordinate validation and rollout activities along with providing quantitative analytical support Provide statistical support for regulatory submissions including planning, analysis and reporting of clinical safety and efficacy summaries May also provide statistical support to research or other R&...

The Senior Manager, Clinical Programming is responsible for strategic oversight, implementation, and support of clinical systems and the associated operational use of these systems as part of client engagements within the Data Services business unit. The Senior Manager, Clinical Programming will provide direction and manage staff associated with the various clinical systems in place as well as ensure the team provides quality deliverables on time and within budget. The Senior Manager, Clinical Programming must possess a thorough understanding of clinical applications and be able to apply technology to solve problems and enhance the experience of the internal and external system users. Key Ta...

About the Role We are seeking a Ticketing Support Executive (L1) to be the first point of contact for our clients. This role involves managing inbound client queries via toll-free IVRS, chat, and email, logging tickets in the support system, and ensuring timely acknowledgment. The ideal candidate should have strong communication skills (English & Hindi), customer orientation, and a structured approach to issue logging and resolution tracking. Key Responsibilities Act as the first point of contact for clients through IVRS, chat, web, and email support . Interact with clients to understand and document issues related to software modules. Collect required details such as: Client Name & Contact ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Connect Good to have skills : NA Minimum 12 year of experience is required Educational Qualification : 15 years full time education Summary :A seasoned technology leader with deep expertise in Amazon Connect and AWS ecosystem, responsible for driving contact center modernization initiatives. Proven ability to lead cross-functional teams, deliver enterprise-grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. Lead the end-to-e...

Role Overview: Join us as a Machine Learning/Artificial Intelligence Engineer, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. Key Responsibilities: - Good years of experience in IT with a background in Development, Machine Learning, and/or Data analysis. - Hands-on experience of NLP/AI/ML tools & technologies such as GPT, BERT, or other language models. - Experience in building GenAI appl...

The global footprint of Cloud Telephony is expanding in 2024. This expansion requires additional resources to ensure all geographies and verticals are appropriately supportedJob Description Summary: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. Were consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.The Cloud Telephony team provides operational support to the Amazon Connect and TATA InstaCC platforms. Our team connects business need with technological enhancement. We partner with business o...

About The Role Skill required: Clinical Data Services - Clinical EDC Build Designation: Clinical Data Svs Sr Analyst Qualifications: BSc/Master of Pharmacy Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology a...

About The Role Skill required: Clinical Data Services - Clinical EDC Build Designation: Clinical Data Svs Analyst Qualifications: BSc/Master of Pharmacy Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and ...

As a VoIP Developer, you are expected to have a minimum of 3 years of experience in the field. Your responsibilities will include working with open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, and Kamailio. You should possess a strong understanding of PSTN lines and be proficient in VoIP and SIP technologies. Your role will involve the installation and configuration of various products, so prior experience in this area is essential. Proficiency in tools such as wireshark, tcpdump, sipp, fail2ban, and IPtables is required. You must have excellent analytical and troubleshooting skills to identify and resolve issues effectively. A good grasp of databases, including Mysql and Mongo...

Position: Data Engineer, Sr - I *** JOB DESCRIPTION *** OVERVIEW The Data Engineer, Sr - I will work closely with clients and provide high level technical consulting services, configuration of the elluminate platform, development and oversight for specific projects that include trial configuration, quality control, project management, assessing new technologies, process improvements, system validation, SOP development, custom analytics development, clinical software implementations and integrations, platform configuration, ETL and custom analytics development. As a Data Engineer, Sr - I, you will serve as the primary technical lead, spearheading consulting efforts related to clinical systems...

We are seeking VoIP engineer, who can manage VoIP Switches and VoIP PBX Systems. Candidate should have a deep knowledge in the Contact Center System and Business Communication System. and capable of handling business customers as well.

Phonologies, a leading provider of speech technology and voice bots in India, is seeking individuals to join the team and revolutionize the delivery of conversational AI and voice bots over the phone. Our innovative solutions are seamlessly integrated with top contact center providers, telephony systems, and CRM systems. We are on the lookout for dynamic and skilled specialists to contribute to the development of our cutting-edge customer interaction solutions. As part of our team, you will be involved in developing and implementing machine learning models for real-world applications. Ideal candidates should possess a minimum of 5 years of experience and demonstrate proficiency in Python, sc...

Join us as a Machine Learning/Artificial Intelligence Engineer, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Machine Learning/Artificial Intelligence Engineer, you should have experience with: - Good years of experience in IT with a background in Development, Machine Learning, and/or Data analysis. - Hands-on experience of NLP/AI/ML tools & technologies GPT, BERT, ...

Skill required: Clinical Data Services - Clinical EDC Build Designation: Clinical Data Svs Sr Analyst Qualifications: BSc/Master of Pharmacy Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Yo...

Skill required: Clinical Data Services - Clinical EDC Build Designation: Clinical Data Svs Analyst Qualifications: BSc/Master of Pharmacy Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You w...