55 Cloud Telephony Jobs

Role: Contact Center Engagement Lead Experience: 10+ Years Education: Graduate - B.Tech/B.E. - Computers, Electronics/Telecommunication; PG - M.Sc. Computers, M.Tech - Any Specialization, MCA - Computers Location: Pune. Role Summary : We are seeking a Contact Center Engagement Lead to drive the success of complex Salesforce and Vonage Contact Center implementations. This role blends strategic client leadership, technical understanding of SCV and Intelligent Workspace, and a consultative approach to ensure high-quality delivery and client satisfaction. You will act as the key liaison between business stakeholders, Salesforce/Vonage solution teams, and delivery partnersensuring alignment acros...

Role Overview: As an Account Manager, youll own and grow relationships with our most strategic enterprise customers. This role is perfect for someone with 2 to 5 years of Marketing Agency/ SaaS or AI/automation industry experience, a deep understanding of enterprise communication needs, and a proven record of scaling accounts. Youll drive account expansion, create measurable business value for customers, and help enterprises adopt MyOperator's cutting-edge Business AI Operator platform, leveraging its unified WhatsApp, Calls, and AI-powered chat & voice bots to redefine their customer communication strategies. Key Objectives: Expand Existing Accounts: Drive revenue growth by proactively iden...

Must-Have Unified Communication Manager; Contact Center Good-to-Have MS Telephony; Cisco WebEx; Genesys Contact Center; Solution; Design & Implementation SN Responsibility of / Expectations from the Role Excellent Communication and Articulation Skills System Design Expertise Understanding of Telecom business processes Result Orientation to close the design Eyes for details follow up tracking

You have the opportunity to join Dassault Systmes, a global leader in Scientific Software Engineering, as a Unified Communications Engineer in Pune, Maharashtra. As part of the WW Unified Communications team, you will be responsible for supporting and enhancing corporate Unified Communication services such as Zoom Phone, Cisco Telephony, and Call Center. Your daily tasks will include administration operations, end-user support, defining, implementing, and operating the Unified Communications infrastructure within the Dassault Systmes eco-system. You will work in a worldwide environment with a focus on service availability and user experience. Your role will also involve participating in cont...

Purpose of Role: This role will be responsible for sales and business development expanding our enterprise clientele across India. The person will be the face of the company for large & medium size enterprises and partners in the market. The goal is to drive sustainable financial growth through sales and strong client relationships. Key Responsibilities Familiarize yourself with STPL services and products. Establish and develop a strategy for creating demand within your named and your known accounts. Identify, research and formalize a comprehensive sales strategy using all the available resources Setup meeting with prospects to discuss & determine the best solutions for their specific needs....

3+ years working with AWS Connect/TATA Insta CC, including executing and exporting reports, conducting analytics, and troubleshooting setup failures. 3+ years supporting/creating Amazon Connect or TATA Insta CC components, such as routing profiles, queues, and agent management. Strong understanding of call center operations, IVRs, routing strategies, and contact flows. Lead discovery and design sessions with business owners and be able to translate those requirements into best-in-class solutions with dev and architecture. Proven record of developing PoCs, creating design documents, and executing demonstrations. Preferred experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rek...

Key Responsibilities: - Identify, engage, and convert new enterprise clients for cloud telephony and communication solutions. - Develop a deep understanding of client requirements and propose tailored, value-driven solutions. - Build and maintain long-term relationships with key decision-makers (CXOs, IT Heads, and Procurement Teams). - Manage the entire enterprise sales cycle from lead generation and proposal to negotiation and closure. - Travel extensively (domestic/international as required) for client meetings, presentations, and business events. - Collaborate with internal teams (Product, Marketing, Customer Success) to ensure smooth onboarding and client satisfaction. - Monitor sales p...

Role Overview: As a Presales Officer at L&T Realty, your role will involve managing and converting leads, improving lead management processes, and generating high-quality walk-ins for various projects. Your main objective will be to maximize lead conversions, boost revenue, and establish best practices in lead handling. Key Responsibilities: - Lead Conversion: Manage leads from different sources to enhance conversion rates and contribute significantly to business growth (aiming for a 20%+ increase). - Performance Reporting: Monitor lead progress, create informative dashboards, and provide valuable insights to senior management. - Cross-Project Utilization: Collaborate with the sales team to ...

VoIP & Telecom Developer (Asterisk/Vicibox/SIP) Company: Universal Response Systems (URS) Location: India (Remote) Department: Engineering Software & QA Software Development Employment Type: Full-Time, Permanent Role Summary URS is building a cloud-hosted, open-source telecom stack from scratch to replace third-party dialers. We need a hands-on VoIP & Dialer Engineer who can architect, build, and ship the entire platform end-to-end: Asterisk/Vicibox dialer, SIP edge, multi-carrier routing, SMS/RVM, APIs, observability, and security. You build it; we’ll operate it day-to-day. Strong growth path to Technical Head as we scale. What You’ll Build & Own Core dialer: Stand up Asterisk/Vicibox/Vicid...

Install, configure, and manage IP PBX systems (Cisco, Avaya, Asterisk, 3CX). (Avaya) Troubleshoot SIP, RTP, and VoIP call quality issues. Configure VoIP gateways, SBCs, and IP phones. Monitor call quality, latency, and bandwidth usage. Manage VoIP integrations with CRM, call centers, and UC platforms. Ensure VoIP security (encryption, fraud prevention). Work with vendors for upgrades and escalations. Education Qualifications Required: Bachelors Degree in Computer Science / IT / Electronics / Telecommunications. Certifications (CCNP Collaboration, Avaya, Asterisk Certified, SIP certifications) highly desirable. Skills Required: 1. Essential VoIP protocols (SIP, RTP, H.323). Cisco/Avaya/Asteri...

Job Title: Business Development Manager B2B SaaS (Cloud Telephony / CPaaS Preferred) Location: Gurugram, Haryana Experience: 36 Years Industry: B2B SaaS / Technology / Cloud Telephony / CPaaS About the Role: We're looking for a dynamic and driven Business Development Manager with 36 years of experience in end-to-end B2B SaaS sales. The ideal candidate will have a proven track record of identifying leads, nurturing client relationships, and closing deals. Experience in the cloud telephony or CPaaS (Communication Platform as a Service) industry will be a strong advantage. Key Responsibilities: ? Manage the full sales cycle: from prospecting and pitching to closure and client onboarding. ? Buil...

About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. Job Description: NCR Atleos Network and Security Engineer role provides second level technical trouble support and the processing of...

We are looking for an experienced NOC Engineer with a strong background in VoIP technologies, SIP, and PBX systems . The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining VoIP servers and call infrastructure built on Asterisk, FreeSWITCH, Vicidial, FusionPBX, and FreePBX platforms. This role requires hands-on technical expertise, analytical problem-solving, and the ability to work in a fast-paced, 24x7 network operations environment. Key Responsibilities: Monitor and maintain VoIP infrastructure and network systems to ensure uptime and performance. Configure, manage, and troubleshoot Asterisk , FreeSWITCH , Vicidial , FusionPBX , and FreePBX systems. Handle...

Experience in IP/Cloud telephony (Yealink, Cisco, Polycom)and network troubleshooting (TCP/IP, DNS, DHCP, WiFi, QoS). Proficiency in routers, firewalls, Windows/Linux servers , strong troubleshooting skills , and excellent communication French/English

VoIP & Telecom Developer (Asterisk/Vicibox/SIP) Company: Universal Response Systems (URS) Location: India (Remote) Department: Engineering Software & QA Software Development Employment Type: Full-Time, Permanent Role Summary URS is building a cloud-hosted, open-source telecom stack from scratch to replace third-party dialers. We need a hands-on VoIP & Dialer Engineer who can architect, build, and ship the entire platform end-to-end: Asterisk/Vicibox dialer, SIP edge, multi-carrier routing, SMS/RVM, APIs, observability, and security. You build it; we’ll operate it day-to-day. Strong growth path to Technical Head as we scale. What You’ll Build & Own Core dialer: Stand up Asterisk/Vicibox/Vicid...

As a Telecommunications Engineer at FIS, you will have the opportunity to work on challenging issues in financial services and technology. You will be part of a team that is open, collaborative, entrepreneurial, and passionate. **Role Overview:** You will be responsible for the administration and maintenance of Contact Center applications, supporting deployments and BAU operations. **Key Responsibilities:** - Customize CCaaS solutions, including configuration, integration, and testing for seamless integration with existing systems. - Monitor performance, provide ongoing support, and optimize CCaaS solutions to maximize customer satisfaction and achieve business objectives. - Lead the technic...

Selected Intern's Day-to-day Responsibilities Include Generate leads via cold calling, research & referrals Schedule meetings and follow up with potential clients Work closely with the sales & marketing team to close deals About Company: Welcome to Infozy Media Private Limited, a digital marketing agency focused on delivering innovative and results-driven solutions. Our expert team specializes in SEO, PPC, social media marketing, content creation, WhatsApp messages, Text messages, Cloud Telephony, and web development. We are committed to transparent communication, customized strategies, and driving measurable growth for our clients.

Tele Partner Account Manager - Telecom Lead Generation (Large & SMB Enterprise)Location: Noida Sector 62 More Detail Call Umesh -7497050879 ,9711526121 Mail us your Cv -Umesh.k@denave.com Working Days: 5 Days (Fixed Saturday-Sunday Off) Role Summary The Tele Partner Account Manager will be responsible for driving lead generation and new client acquisition across large enterprises and Small and Medium Businesses (SMBs). The ideal candidate will have proven experience in the telecom sector, with a strong understanding of products like Internet Leased Lines (IIL), Cloud Telephony, SWDEN, and IPLS. This role requires a driven and dynamic individual with exceptional tele-calling and B2B lead gene...

Role Overview: Exotel, one of Asia's largest customer communication platforms, is seeking an Enterprise Customer Success Manager to work with some of the largest technology companies in India and SEA. In this role, you will be responsible for helping clients maximize their usage of the Exotel platform, managing customer relationships post-sales, and driving revenue growth. Key Responsibilities: - Manage client expectations and provide guidance by collaborating with both the business and engineering teams to utilize Exotel's APIs effectively. - Measure the success of implemented use cases/projects and assist clients in understanding how other enterprise customers are addressing similar challe...

The global footprint of Cloud Telephony is expanding in 2024. This expansion requires additional resources to ensure all geographies and verticals are appropriately supportedJob Description Summary: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. Were consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.The Cloud Telephony team provides operational support to the Amazon Connect and TATA InstaCC platforms. Our team connects business need with technological enhancement. We partner with business o...

About Us Exotel is one of Asia&aposs largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication. Read our growth story here. About the role Enterprise Customer Success Manager will be working with some of the largest technology companies in India and SEA, helping t...

As a Zoho One & IT Systems and Software Specialist at Concretia Rock Products Pvt. Ltd., your role is crucial in driving the organization's digital transformation journey by leveraging Zoho One and coordinating the adoption of additional software solutions. You will play a key role in ensuring smooth implementation, integration, training, and ongoing support for the software ecosystem. You should be curious, adaptable, and willing to explore new technologies to enhance organizational workflows. **Key Responsibilities:** - **Zoho One Utilization & Optimization** - Understand organizational workflows & processes and map them into Zoho One applications for maximum efficiency. - Conduct a gap an...

Are you a driven sales professional with a passion for Customer Experience and emerging tech like Voice AI and Conversational AI Vion Consulting is redefining the way businesses connect with their customers and is seeking someone like you with 4-5 years of proven experience in IT Sales, particularly in the Customer Experience (CX) and Contact Center domain. **Key Responsibilities:** - Drive end-to-end sales cycles for CX and AI-driven solutions - Build and grow relationships with key clients and decision-makers - Identify new business opportunities within existing and new accounts - Stay updated on trends in Voice AI, Conversational AI, and CX tech - Collaborate with pre-sales/tech teams to ...

Key Responsibilities: Integrate and manage voice APIs from Exotel, ElevenLabs, and similar platforms. Implement IVR systems , call routing, recording, and analytics features using cloud telephony. Build scalable backend modules to support real-time voice applications . Work with AI voice synthesis platforms (like ElevenLabs) for text-to-speech and voice cloning implementations. Configure and troubleshoot SIP trunks , call flows , webhooks , and event callbacks . Collaborate with product and engineering teams to enhance user voice experiences across our platforms. Monitor voice systems for reliability, latency, and performance, and ensure compliance with telecom regulations. Required Skills a...

We are seeking a dedicated Zoho One & IT Systems Implementation Specialist to assist our organization in fully leveraging Zoho One and its suite of applications, while also overseeing the adoption of additional software solutions. This position plays a vital role in propelling our company's digital transformation journey by ensuring seamless implementation, integration, training, and continuous support for our software ecosystem. The ideal candidate for this role will not only possess expertise in Zoho One but also exhibit curiosity, adaptability, and a willingness to explore new technologies such as cloud telephony, field tracking solutions, and marketing automation tools. Key Responsibilit...