Cloud Reliability Engineer II

• Monitoring & Triage: Proactively monitor cloud infrastructure health to ensure high availability and performance. Act as the primary owner for production alert monitoring, triage, and swift resolution.
• Incident Response: Manage critical incidents and escalations from identification to resolution. Lead root cause analysis (RCA) and post-incident reviews to minimize Mean Time To Recovery (MTTR) and prevent recurrence.
• Change & Release Management: Execute and track production upgrades, multi-tenant deployments, and change requests within defined SLAs, ensuring zero-downtime maintenance where possible.
• Escalation Support: Handle escalated Support cases and provide infrastructure support for field teams and other environments.
• 24/7 Availability: Participate in a shift-based schedule and on-call rotation to provide round-the-clock support for critical production systems.

Automation & Continuous Improvement

• Task Automation: Utilize Python and Jenkins to script and automate repetitive operational tasks, reducing manual intervention and increasing efficiency.
• Tooling Optimization: Assist in maintaining and optimizing monitoring, alerting, and CI/CD tools to streamline workflows.
• Process Evolution: Identify opportunities to shift left on operations, transforming manual runbooks into automated self-healing mechanisms over time.

What You Bring :

• 2-5 years of professional experience in Cloud Operations, Site Reliability Engineering (SRE), or K8s administration.
• Hands-on experience with public cloud platforms ( AWS, GCP, or Azure ) in a production environment.
• Operational knowledge of Kubernetes (EKS, GKE, or AKS ) including troubleshooting and cluster management.
• Moderate proficiency in scripting and automation , specifically using Python and Jenkins .
• Strong understanding of ITIL processes (Incident, Change, Problem Management) .
• Demonstrated ability to prioritize tasks under pressure while maintaining strict SLAs.
• Excellent collaboration skills to work effectively with Engineering, Product, and Support teams .
• bachelors degree in Computer Science, Information Technology, or equivalent work experience.

• Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation.
• Familiarity with cloud-native observability tools (eg, CloudWatch, Stackdriver, Prometheus, Grafana).
• Strong Linux system administration and networking troubleshooting skills.
• Background in supporting enterprise-grade SaaS platforms with strict compliance and security requirements.

• Shift-Based Role: This position requires working in defined shifts to ensure global coverage.
• On-Call: Regular participation in an on-call rotation is required.
• Environment: Fast-paced, collaborative, and process-oriented environment with a strong focus on production stability.