We’re seeking an experienced and results-driven Cloud Operations Team Lead to lead our cloud operations and ensure seamless delivery across major providers such as AWS, Azure, GCP, and Snowflake. This role demands a strong balance of technical expertise, leadership, and operational excellence, driving performance, compliance, and continuous improvement across multiple client environments.

Key Responsibilities

Act as the primary escalation point for cloud service delivery across major providers including AWS, Azure, GCP, and Snowflake.
Ensure SLAs, KPIs, and contractual obligations are consistently met.
Lead service performance reviews, cost optimization, and compliance initiatives.
Implement and oversee ITIL best practices for incident, problem, and change management.
Maintain and enhance documentation, runbooks, and knowledge bases.
Identify and execute automation opportunities to improve operational efficiency.
Collaborate with architects, QA, and DevOps teams to improve infrastructure, CI/CD pipelines, and system performance.
Drive team performance, training, and career development through active mentoring and knowledge sharing.
Provide regular performance, risk, and improvement updates to leadership.

Key DevOps Skills:

Infrastructure as Code (Terraform, Helm preferred)
CI/CD pipeline design and implementation
Container orchestration and microservices architecture
Production troubleshooting and performance optimization
Incident management and response

Experience:

5+ years in IT services, with at least 2 years in Cloud/Operations delivery management.
Strong working knowledge of cloud services, and operations, specially AWS and Azure.
Proven track record of managing small to large customer portfolios (50+ accounts).
Experience managing large teams in operational setup.
Strong understanding of ITIL frameworks (ITIL v3 or v4 certification preferred).
Excellent communication, leadership, and stakeholder management skills.
Experience with tools like Jira, Jira, ServiceNow, §MS Project, CloudWatch, Azure Monitor, etc.

Why Join VIOLETIS®?

You'll be part of a company that is pioneering the future of interconnected technology and AI-driven growth. We offer a challenging, supportive, and innovative work environment where your designs will directly impact the transformation of businesses.

Job Type: Full-time

Pay: Up to ₹1,800,000.00 per year

Benefits:

Flexible schedule
Paid time off
Work from home

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