Cloud Architect

EXP-5-8 years

NP-Immediate joiners

• Customer Operations posture evaluation:

  Evaluate customers high level operations and governance posture to determine the customers current ability to delivery cloud successfully, identify gaps, risks and challenges and define a practical roadmap of how gaps, risks and challenges can be addressed through a series of interventions.

• Data Analysis:

  Analyze client data, health reports, and program assessments to identify trends, insights, and actionable recommendations, helping clients achieve their objectives. Combine collected assessment data with customer conversations to

  generate insightful reports

  that will generate quality Customer Success Programs with impact.

• Customer Engagement:

  Foster strong relationships with client stakeholders through direct collaboration, establishing Trusted Advisor relationships and successful delivery of assigned event deliverable(s) while ensuring alignment of Success Program goals with identified client priorities and needs.

• Alignment of programs to commitments and business goals:

  Ability to drive conversations with customers to ensure their programs are aligned to contractual commitments as well as business goals, highlight potential risks, define accountability frameworks, and ensure overall alignment of customer to commitments and goals.

• Risk Mitigation:

  Proactively identify potential risks related to program implementation and recommend strategies to address and overcome them.

• Stakeholder Collaboration:

  Act as a key resource for technical discussions, coordinating efforts between various delivery teams, Microsoft Customer Success Account Managers, and client SMEs to ensure successful outcomes.

• Continuous Improvement:

  Evaluate program outcomes and recommend improvements based on industry’s best practices and client feedback to enhance the efficiency and effectiveness of Success Programs.