Clinical Nutrition Manager

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About HealthTick

At HealthTick, we believe that being healthy shouldn't mean giving up our favourite food or working out for hours daily. We believe in sustainable changes that can last a lifetime. So, by using a combination of Behavioural Science, AI & Human Coaching, we help people develop healthy habits by spending just 10 minutes/day, WITHOUT DIETING. We've already helped 1000s of people achieve their health goals without taking extreme measures. Now, we want to bring this experience to millions more — and that’s where you come in.

Role overview

As a Clinical Nutrition Manager, you will be a pivotal figure in Health Tick's growth. Your responsibility would be to lead a team of Health Coaches. You will be responsible for their hiring, training, QA of calls and messages, and ensuring that your team overall gives excellent service to people and help them achieve all their health goals. You will also be responsible for making sure that no incorrect information is being delivered.

Roles & Responsibilities

• Hiring & Scaling: Recruit and onboard high-performing Health Coaches who align with the HealthTick philosophy
• Training: Design and lead training programs that shift coaches away from a "prescriptive diet mindset" toward a "holistic wellness/behaviour change mindset."
• Performance Management: Set KPIs for the coaching team and ensure every coach is hitting their targets for user engagement and health outcomes.
• Call & Message Audits: Regularly monitor coach-user interactions (calls and chats) to ensure empathy, clarity, and adherence to our core methodology.
• Fact-Checking: Act as the ultimate gatekeeper for information. Ensure that no unscientific information is delivered to our users.
• Process Optimisation: Develop and refine standardised response protocols for common user challenges in the four pillars: Eating, Sleep, Stress, and Activity.
• Clinical Success: Take ultimate accountability for user results, including weight loss and the reversal of lifestyle conditions (PCOS, Type 2 Diabetes, Hypertension).
• Case Review: Lead weekly "Difficult Case" reviews with coaches to troubleshoot users who are plateauing or struggling with deep-rooted habits.

What we're looking for

• Education: Minimum Master’s Degree in Clinical Nutrition.
• Experience: 3+ years in a Managerial or Team Lead role of a team of clinical nutritionist
• Mindset: A strong belief in Holistic Wellness. At Health Tick, we believe in sustainable weight loss by building healthy habits instead of giving diet plans.
• Communication: Exceptional verbal and written communication skills with the ability to simplify complex science for coaches and users.
• Location: Ability to work full-time from our office (WFO).

What's in it for you?

HealthTick is a fast-growing startup. If you want to do something massively huge in your life, then this is the chance knocking at your door. If you stay with us in our rocket ship, you'll have the chance to be in a leadership role as the company grows.