Clinic Manager

Job Description: Clinic Manager at Papa's Veterinary Hospital

Position Overview:
As a Clinic Manager at Papa's Veterinary Hospital, you will be the first point of contact for clients and their pets. Your role is essential in creating a welcoming and organized environment. You will manage the front desk operations, schedule appointments, handle inquiries, and ensure smooth communication between clients and the veterinary team.

Key Responsibilities:

• Client Interaction:
• Greet clients and their pets with a friendly and professional demeanor.
• Answer phone calls, emails, and in-person inquiries promptly and courteously.
• Provide information about hospital services, policies, and pricing.
• Appointment Management:
• Schedule and confirm appointments, including routine check-ups, surgeries, and emergency visits.
• Maintain an organized and accurate calendar for veterinary staff.
• Administrative Duties:
• Process client registration forms and update patient records in the hospital's database.
• Handle billing, payments, and issuing receipts.
• Prepare and maintain documents and forms related to veterinary care.
• Customer Service:
• Address and resolve client concerns or complaints efficiently and professionally.
• Educate clients on basic pet care, preventative treatments, and hospital protocols.
• Support Veterinary Team:
• Communicate client and patient needs to the veterinary team.
• Assist in maintaining a clean and organized reception area.
• Coordinate follow-up communications, such as reminders or post-care instructions.

Qualifications:

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Previous experience in a customer service or receptionist role, preferably in a veterinary or medical setting.
• Excellent interpersonal and communication skills.
• Proficient in using computer systems and scheduling software.
• Ability to multitask, prioritize, and remain calm under pressure.
• Compassionate and patient when interacting with pet owners and animals.

Working Conditions:

• Primarily a desk-based role with frequent interaction with clients, pets, and staff.
• May involve handling stressed or anxious animals and their owners.
• Flexible working hours, including weekends and holidays, as needed.

Why Join Us?
At Papa's Veterinary Hospital, you will be part of a caring and dedicated team passionate about animal health and welfare. We offer a collaborative and supportive environment where you can make a difference in the lives of pets and their families.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Jayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Required)
• Kannada (Required)
• Hindi (Preferred)

Work Location: In person

Application Deadline: 10/01/2025